Overview
Estrella Provider Services, located in Laredo, Texas, is a provider of home care services known as “Palomita.” They aim to meet the individual needs of their clients, with a billing structure that charges Medicaid if clients qualify for the services.
Services & Support
Estrella Provider Services offers home care services tailored to the unique requirements of each client. While specific services are not detailed in the provided information, the emphasis is on providing support that aligns with individual needs.
Care Approach & Staff
The staff at Estrella Provider Services has received mixed feedback. Some clients have described the staff as professional and commendable, highlighting their dedication to service. However, there are concerns regarding responsiveness, as some families have reported difficulties in communication and follow-up. One family noted that their attempts to get assistance for their son were met with delayed responses and a lack of accountability from the supervisory staff.
Who They Serve
Estrella Provider Services primarily serves individuals who are eligible for Medicaid and require home care support. They aim to cater to a variety of needs, though specific demographics or conditions served are not outlined in the available information.
Room for Improvement
There are noted areas for improvement, particularly in communication and responsiveness. Some families have expressed frustration over delayed replies and a lack of proactive support from staff, which has affected their experience with the service.
Summary
Estrella Provider Services in Laredo, Texas, provides home care services designed to meet individual needs, with a focus on Medicaid billing for eligible clients. While some families appreciate the professionalism of the staff, there are concerns regarding communication and follow-up, indicating that improvements could enhance the overall experience for clients.
