Overview
Villages on MacArthur, located in Irving, Texas, is a senior living complex that aims to provide quality care and rehabilitative services for its residents. The facility offers a range of programs, including skilled nursing, rehabilitation, and memory care, catering to seniors transitioning from hospital to home or those needing long-term support.
Services & Support
The facility provides extensive services, including physical, occupational, and speech therapy for residents recovering from various medical conditions such as surgeries and strokes. Support from social workers is also available to assist residents with their needs.
Care Approach & Staff
While some reviews highlight individual staff members as compassionate and attentive, there are numerous accounts of systemic issues related to care. Concerns include inadequate patient monitoring, delayed responses to requests for assistance, and instances of neglect. Families have expressed worries about the overall staff communication and coordination, which they believe significantly impacts patient care.
Who They Serve
Villages on MacArthur serves a diverse range of seniors, from those requiring short-term rehabilitation after hospital stays to individuals needing long-term care. The facility accommodates patients with various medical needs, including those recovering from surgeries or managing chronic conditions.
Living Options & Amenities
The facility is noted for being well-kept, with residents expressing satisfaction with their living conditions. However, there are concerns regarding the cleanliness and maintenance of individual rooms, with reports of neglect in basic hygiene and care.
Dining & Activities
Reviews indicate mixed experiences with dining services. While some residents appreciate the food quality, others have reported issues with food temperature and availability, suggesting that improvements are needed in this area.
What Families Say
Family feedback has been overwhelmingly negative, with many expressing dissatisfaction regarding the level of care provided. Reports of neglect, lack of communication, and inadequate medical attention have been common themes. Families have urged others to reconsider placing their loved ones at this facility due to these concerns.
Room for Improvement
Numerous reviews point to significant areas needing improvement, including patient monitoring, staff responsiveness, and overall communication. Families have raised alarms about the potential risks associated with the level of care provided, particularly for vulnerable patients.
Summary
Villages on MacArthur offers various senior care services but has faced substantial criticism regarding its quality of care and staff responsiveness. While some residents find the facility well-kept and appreciate certain staff members, many families have reported serious concerns about neglect and inadequate medical attention. Potential residents and their families are encouraged to carefully consider these factors when evaluating this facility.