Overview
University Place Senior Living Community, located in Houston, Texas, is a facility that has provided a range of senior care services since 1988. It is situated near the Memorial Hermann Southwest Hospital and aims to support residents with various needs, including skilled nursing and assisted living. However, the community has faced significant scrutiny regarding the quality of care provided.
Services & Support
The facility offers skilled nursing, rehabilitation, and assisted living services tailored to the needs of seniors. Residents have access to social worker support, dining options, and various activities designed to promote engagement and community living. However, feedback from families indicates that the level of care may not consistently meet expectations, particularly in skilled nursing.
Care Approach & Staff
While some families have praised the caring nature of the staff, others have reported serious concerns about the attentiveness and responsiveness of caregivers. Multiple reviews highlight instances of inadequate care, including neglect that led to health complications, such as bedsores and severe diaper rash. Families expressed disappointment regarding staff turnover and the overall management of patient care.
Who They Serve
University Place serves seniors who require varying levels of assistance, from independent living to skilled nursing care. The facility is designed to cater to individuals recovering from surgery or those needing ongoing medical support. However, experiences shared by families suggest that the quality of care may vary significantly within the facility.
Levels of Care
The community provides a range of care options, including skilled nursing and assisted living. Despite the availability of these services, reviews indicate that the execution of care, particularly in skilled nursing, has been problematic, leading some families to seek alternative facilities for their loved ones.
Location & Access
Situated in Houston, Texas, University Place is conveniently located near medical facilities and educational institutions. However, families have noted issues with accessibility, particularly concerning GPS directions that lead to private hospital roads, which can complicate access for visitors and delivery services.
What Families Say
Feedback from families is mixed. Some express gratitude for the community and its staff, noting a positive environment and a sense of belonging for their loved ones. However, numerous reviews convey significant dissatisfaction with the level of care, highlighting incidents of neglect and poor communication from staff. Families have voiced their concerns about the facility’s ability to provide safe and adequate care.
Room for Improvement
Several reviews indicate a need for improvements in staffing levels and training, particularly in skilled nursing. Families have reported instances of understaffing, leading to delayed responses to patient needs. Enhancing communication and accountability among staff could also contribute to better care experiences for residents.
Summary
University Place Senior Living Community in Houston, Texas, offers a variety of senior care services, including skilled nursing and assisted living. While some residents and families appreciate the community atmosphere and certain staff members, many have raised serious concerns about the quality of care, particularly in skilled nursing. Prospective residents and their families may want to carefully consider the mixed feedback when evaluating this facility for their loved ones.
