Overview
West Oaks Nursing Home, located in Houston, Texas, is a skilled nursing facility dedicated to providing comprehensive care for seniors. The facility offers a range of services including skilled nursing, rehabilitation therapies, memory care, and long-term care. With a focus on listening to and supporting residents, West Oaks aims to help individuals live life to the fullest.
Services & Support
West Oaks Nursing Home provides a variety of services tailored to meet the diverse needs of its residents. These include skilled nursing care, physical therapy, rehabilitation, memory care, and respite care. The facility emphasizes the importance of social worker support, ensuring that families are kept informed about their loved ones’ well-being.
Care Approach & Staff
The staff at West Oaks Nursing Home is noted for their caring and compassionate approach. Many reviews highlight the helpfulness of the nursing and tech staff, who are described as friendly and attentive. However, some feedback indicates that there are issues with staffing levels, which can affect the quality of care provided. Families appreciate the communication from the staff, although there are mentions of difficulties in reaching them by phone.
Living Options & Amenities
Residents at West Oaks Nursing Home can choose from large private and semi-private rooms. The facility also offers transportation to doctor appointments and has designated dining areas for meals. The dining experience is enhanced by a registered dietician who ensures that meals are nutritious and tailored to residents’ dietary needs.
Dining & Activities
Dining at West Oaks features home-cooked meals that cater to the tastes and health goals of residents. The facility also promotes an active lifestyle with various activities designed to support physical, mental, social, and spiritual well-being. Regular events include art, music, gardening, and outings, fostering a sense of community among residents.
What Families Say
Reviews reflect a mix of experiences at West Oaks Nursing Home. Many families express gratitude for the care their loved ones receive, noting improvements in mobility and overall well-being. However, some families have raised concerns regarding communication and specific incidents of care, such as issues with wound management and staff responsiveness. Overall, while there are positive aspects to the facility, experiences can vary significantly.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staffing levels and communication. Some families reported challenges in reaching staff and receiving timely updates about their loved ones’ care. Additionally, there have been comments about the facility’s cleanliness and odors, which could impact the overall experience for residents and visitors alike.
Summary
West Oaks Nursing Home in Houston, Texas, offers a range of senior care services, including skilled nursing and rehabilitation. While many families commend the compassionate staff and quality of care, there are notable concerns about staffing ratios and communication. Families considering West Oaks should weigh these factors carefully to determine if it meets their loved one’s needs.
