Overview
Paradigm at Westbury, located in Houston, Texas, is a skilled rehabilitation services and post-hospital care provider. The facility emphasizes a patient-centric approach, aiming to address the physical, emotional, and mental needs of its residents while fostering an environment of dignity and respect. The staff seeks to create familial relationships with residents, promoting a sense of home.
Services & Support
Paradigm at Westbury offers a variety of services including rehabilitation, skilled nursing care, and social worker support. The therapy department has received positive feedback for its effectiveness, with many residents noting improvements in their mobility and overall well-being. The social workers are highlighted for their responsiveness and compassion, assisting families with their concerns and ensuring that residents receive the necessary support.
Care Approach & Staff
The management team at Paradigm at Westbury has been noted for their hard work and dedication to patient care. Families have expressed appreciation for the friendly and responsive staff, including specific mentions of the nursing team and the activities director, who contribute to a positive living environment. However, some reviews indicate inconsistencies in staff professionalism, suggesting room for improvement in training and communication.
Dining & Activities
The dining experience at Paradigm at Westbury has been positively received, with residents enjoying the meals prepared by the dietary team. The manager of the dietary department has been commended for her attentiveness to residents’ needs and the quality of food served. Additionally, the activities director is recognized for organizing engaging activities that enhance residents’ quality of life.
What Families Say
Feedback from families is mixed. While many appreciate the care their loved ones receive, some have reported negative experiences related to staff interactions and care quality. Positive comments often highlight the supportive nature of the social workers and the dedication of the therapy team, whereas criticisms focus on specific staff attitudes and the overall environment.
Room for Improvement
Several reviews suggest that there are areas needing attention, particularly concerning staff professionalism and communication. Some families have expressed concerns about the care quality, especially in relation to specific incidents involving their loved ones’ health during their stay.
Summary
Overall, Paradigm at Westbury offers a range of rehabilitation and skilled nursing services in a setting that aims to be welcoming and supportive. While there are commendable aspects, particularly in therapy and dining services, families have reported varying experiences that indicate the need for ongoing improvements in staff training and care consistency.
