Overview
Legend Oaks Healthcare and Rehabilitation Center – Northwest Houston, located in Houston, Texas, is dedicated to providing comprehensive care and treatment plans tailored to individual needs. The facility offers both short-term rehabilitation and long-term care, focusing on creating a supportive environment for residents and their families.
Services & Support
The center provides a range of services, including rehabilitation and assisted living. The staff is noted for their teamwork and dedication, working cohesively to ensure that residents receive top-quality care. Families have reported positive experiences with the therapy team, highlighting their professionalism and effectiveness in supporting recovery.
Care Approach & Staff
Feedback on the staff at Legend Oaks is mixed. While many residents and families appreciate the dedication and kindness of certain team members, there are concerns about professionalism and responsiveness. Some reviews indicate that while certain caregivers provide excellent service, others may fall short in addressing resident needs promptly. The Director of Nursing (DON) has received criticism for perceived unprofessional behavior, which has affected the overall morale of the staff.
Who They Serve
Legend Oaks caters to a diverse group of residents, including those requiring short-term rehabilitation and those seeking long-term care. Families have expressed satisfaction with the care provided to their loved ones, particularly noting the positive interactions with Certified Nursing Assistants (CNAs) who are described as professional and patient.
Levels of Care
The facility offers both rehabilitation and assisted living services, allowing for a continuum of care that can adapt to the changing needs of residents. This flexibility is beneficial for families seeking a supportive environment for their loved ones.
Living Options & Amenities
Residents at Legend Oaks can expect a clean and pleasant atmosphere, as noted in several reviews. The facility has been described as welcoming, with friendly staff who strive to make the living experience comfortable.
Dining & Activities
The dining experience at Legend Oaks has received positive remarks, with residents enjoying the meals provided. The facility also emphasizes activities that promote engagement and social interaction among residents.
What Families Say
Family feedback highlights both positive and negative experiences. Many appreciate the caring nature of certain staff members and the overall cleanliness of the facility. However, there are significant concerns about the responsiveness of some staff and the adequacy of care provided to residents. Some families have expressed regret over their choice of facility, indicating that their expectations were not met.
Room for Improvement
There are noted areas for improvement, particularly regarding staff professionalism and responsiveness to resident needs. Some families have reported instances of inadequate care and have raised concerns about communication within the facility.
Summary
Legend Oaks Healthcare and Rehabilitation Center – Northwest Houston has strengths in its rehabilitation services and dedicated staff, but it also faces challenges with staff professionalism and responsiveness. Families are encouraged to consider both the positive aspects and areas for improvement when evaluating care options for their loved ones.
