Overview
Houston Heights Nursing and Rehabilitation Center, located in Houston, Texas, is a non-profit facility dedicated to providing quality care for its residents. The center focuses on strengthening families and communities through a variety of services, including skilled nursing, rehabilitation, and specialized memory care. The facility emphasizes a personal approach, with an in-house therapy team that fosters trust and rapport among patients and staff.
Services & Support
The center offers a range of services designed to meet the diverse needs of its residents. These include post-operative care, wound care, IV therapy, and rehabilitation services. Additionally, the facility provides hospice and palliative care, ensuring that families receive compassionate support during challenging times. The in-house rehabilitation team allows for consistent therapy sessions, which can enhance recovery outcomes.
Care Approach & Staff
Residents and families have noted the dedication and friendliness of the staff at Houston Heights. The nursing team is described as attentive, often reaching out to family members regarding any concerns about medication or care. The facility has made strides in improving staff morale and reducing understaffing, which has contributed to a more positive atmosphere. However, some reviews indicate that there are still challenges with certain staff members’ attitudes and communication.
Who They Serve
Houston Heights Nursing and Rehabilitation Center serves a diverse population, including seniors requiring skilled nursing care, rehabilitation after surgery, and those needing memory care. The facility is equipped to handle a variety of medical needs, making it suitable for both short-term and long-term stays.
Living Options & Amenities
The facility is noted for its clean and welcoming environment. Residents have expressed satisfaction with their living spaces, highlighting that the rooms are well-maintained and free from unpleasant odors. The building itself is described as bright and cheerful, contributing to a positive living experience.
Dining & Activities
Dining experiences at Houston Heights have received positive feedback, with residents enjoying the quality and variety of food offered. The center also provides activities that promote engagement and socialization among residents, contributing to their overall well-being.
What Families Say
Families have shared mixed experiences regarding the care provided at Houston Heights. Many appreciate the improvements in cleanliness and staff friendliness, particularly after new management took over. However, there are concerns about the treatment of residents by certain staff members, leading to emotional distress for some families. Overall, while some families feel confident in the care their loved ones receive, others have expressed significant dissatisfaction.
Room for Improvement
While many reviews highlight positive changes at the facility, there are notable concerns regarding staff behavior and communication. Instances of neglect and poor treatment reported by some families indicate a need for ongoing staff training and improved management oversight to ensure that all residents receive compassionate and respectful care.
Summary
Houston Heights Nursing and Rehabilitation Center offers a range of services aimed at providing quality care in a supportive environment. While many families appreciate the cleanliness, friendly staff, and quality of care, there are areas that require attention, particularly in staff conduct and communication. The facility continues to work on enhancing the overall experience for residents and their families.
