Overview
Highland Park Rehabilitation & Nursing Center, located in Houston, Texas, offers a range of services aimed at providing compassionate care for its residents. The facility emphasizes a holistic approach to care, addressing the physical, emotional, and social needs of each individual. Reviews reflect a mix of experiences, with some families expressing gratitude for the care provided, while others have raised concerns about the quality of service.
Services & Support
Highland Park provides various services including skilled nursing, rehabilitation, hospice care, memory care, and respite care. The facility aims to create a comforting environment where residents can receive the support they need. Some families have noted positive experiences with the staff’s willingness to work with residents and their families, highlighting the clean and accommodating nature of the facility.
Care Approach & Staff
The care approach at Highland Park focuses on treating residents with dignity and respect. The staff is described as compassionate by some, with specific mentions of individual team members who have made a positive impact on residents’ lives. However, there have been reports of inconsistency in staff performance, with some families noting rude interactions and inadequate attention to residents’ needs, which raises questions about the overall staff training and management.
Who They Serve
Highland Park serves a diverse group of residents, including those requiring rehabilitation, hospice care, and memory support. Families looking for a facility for loved ones with complex care needs may find some aspects of Highland Park appealing, although they should consider the mixed reviews regarding care quality.
Room for Improvement
Several reviews indicate areas where Highland Park could improve. Concerns have been raised about the responsiveness of staff to residents’ needs, particularly regarding timely care and communication with families. Instances of residents experiencing falls and inadequate feeding for those unable to feed themselves have been highlighted, suggesting a need for enhanced oversight and training for staff.
Summary
Highland Park Rehabilitation & Nursing Center presents itself as a facility focused on compassionate care and holistic support for its residents. While many families have expressed satisfaction with the cleanliness and some staff interactions, others have raised significant concerns about the quality of care and communication. Families considering Highland Park for their loved ones should weigh both the positive aspects and the areas needing improvement to make an informed decision.
