Overview
Heart to Heart Hospice, located in Houston, Texas, provides hospice services designed to support individuals with life-limiting illnesses. Their mission is to offer comfort, control, and dignity through a comprehensive approach that includes a team of physicians, nurses, aides, social workers, chaplains, and volunteers. The organization aims to ensure that patients and their families receive compassionate care tailored to their needs.
Services & Support
Heart to Heart Hospice offers a range of services including pain management, nurse visits for evaluations, and coordination of care teams. They also provide education and support for families, addressing both practical needs and emotional support through hospice-trained spiritual care coordinators and social workers. This holistic approach is intended to help families navigate the complexities of end-of-life care.
Care Approach & Staff
The staff at Heart to Heart Hospice is frequently described as compassionate and understanding, with many reviews highlighting their dedication to providing comfort to patients. Families have noted that the nursing staff is knowledgeable and willing to go the extra mile, creating a supportive environment during challenging times. However, some reviewers have expressed concerns about communication and responsiveness, indicating that experiences can vary.
Who They Serve
Heart to Heart Hospice serves individuals diagnosed with terminal illnesses, including end-stage cancer, dementia, kidney disease, and heart failure. Their focus is on providing individualized, patient-centered care plans to enhance quality of life for both patients and their families.
Location & Access
The headquarters of Heart to Heart Hospice is situated in South Houston, easily accessible from Highway 45 and the NASA Bypass. They provide services to various counties, including Brazoria, Western Chambers, Galveston, Eastern Harris, and Matagorda.
What Families Say
Feedback from families reflects a mix of experiences. Many express gratitude for the compassionate care provided, noting that staff members often feel like family during difficult times. Positive reviews highlight the support and comfort given to patients in their final days. However, there are also critical voices that report issues with communication and responsiveness, suggesting that some families have encountered challenges in receiving timely assistance.
Room for Improvement
Several reviews indicate a need for improvement in communication and staff responsiveness. Families have reported feeling frustrated when attempts to reach out for help were met with delays or inadequate responses. Addressing these concerns could enhance the overall experience for families during a critical time.
Summary
Heart to Heart Hospice aims to provide compassionate and comprehensive hospice care in Houston, Texas. While many families commend the staff for their dedication and support, some have raised concerns about communication and responsiveness. Overall, the organization strives to create a dignified and comforting environment for individuals facing life-limiting illnesses and their families.
