Overview
SYNERGY HomeCare, located in Houston, Texas, offers non-medical in-home care services tailored for individuals facing aging, disability, illness, or injury. Their services include companion care, homemaking, personal care, and transportation. The agency aims to provide compassionate support to veterans, private individuals, and those utilizing long-term care insurance.
Services & Support
SYNERGY HomeCare provides a variety of services designed to meet the needs of their clients. Their offerings include companion care, which focuses on providing social interaction and support, as well as homemaking services that assist with daily household tasks. Personal care services are also available to help with activities of daily living, and transportation services ensure clients can access necessary appointments and outings.
Care Approach & Staff
The staff at SYNERGY HomeCare is described as friendly and caring, with a focus on building connections with clients. While some reviews highlight the warmth of the office staff, there are mixed feelings about the training and skill level of the caregivers. Some clients have reported experiences with caregivers who did not meet their expectations or lacked adequate training. However, there are also positive mentions of specific staff members who have made significant impacts on clients’ lives through their dedication and compassion.
Who They Serve
SYNERGY HomeCare serves a diverse clientele, including seniors, individuals with disabilities, and those recovering from illness or injury. They are noted for their ability to provide care tailored to individual needs, with a focus on creating a supportive environment for clients and their families.
Scheduling & Availability
While SYNERGY HomeCare aims to accommodate client needs, there have been reports of scheduling challenges. Some families experienced difficulties with last-minute cancellations or lack of available caregivers, which can lead to frustration. It is advisable for families to communicate their scheduling needs clearly to ensure appropriate coverage.
What Families Say
Feedback from families about SYNERGY HomeCare is varied. Many appreciate the compassionate care provided by individual caregivers and the support from the office staff. Positive experiences highlight the agency’s responsiveness and the dedication of certain staff members. However, some families have expressed concerns regarding the training and reliability of caregivers, noting instances where expectations were not met.
Room for Improvement
Several reviews indicate areas where SYNERGY HomeCare could enhance their services. Common themes include the need for better training of caregivers and improved communication regarding scheduling and availability. Addressing these issues could significantly enhance the overall experience for clients and their families.
Summary
In summary, SYNERGY HomeCare in Houston, Texas, offers a range of non-medical in-home care services aimed at supporting individuals with various needs. While the agency has received praise for its compassionate staff and the quality of care provided by certain individuals, there are notable concerns regarding caregiver training and scheduling reliability. Families considering SYNERGY HomeCare may find a mix of positive experiences alongside areas for improvement.
