Overview
At Your Side Home Care, located in Houston, Texas, provides a range of home care services tailored to meet the needs of seniors and their families. The agency emphasizes the importance of maintaining comfort and independence in a familiar environment, particularly for those facing challenges due to age, illness, or injury. Established in 2007, At Your Side Home Care is a family-owned business that prides itself on compassionate care and personalized service.
Services & Support
At Your Side Home Care offers a variety of services including companion care, personal care, and specialized support for conditions such as dementia and Alzheimer’s. Their caregivers are available 24 hours a day, ensuring that clients receive the assistance they need, whether it’s for a few hours a week or around-the-clock care. The agency is committed to customizing care plans to fit individual needs, with no hourly minimums required.
Care Approach & Staff
The staff at At Your Side Home Care are frequently described as compassionate, professional, and dedicated. Families have noted the caregivers’ ability to provide not only skilled assistance but also emotional support, which significantly contributes to the well-being of clients. Communication is highlighted as a strong point, with families feeling informed and supported throughout the care process. The leadership of the company fosters a culture of care and respect, which is reflected in the overall service delivery.
Who They Serve
At Your Side Home Care primarily serves seniors and families in Houston and surrounding areas. Their services are designed to assist those who may not yet be ready for assisted living but still require support to maintain their independence at home. This includes individuals with varying levels of need, from companionship to more intensive personal care.
Service Area
The agency serves a wide range of locations in and around Houston, including West Houston, Katy, Memorial, The Heights, Spring Valley, Garden Oaks, Hunters Creek, River Oaks, Hilshire Village, Galleria, Cinco Ranch, Spring Branch, Sugar Land, Missouri City, Richmond, Rosenburg, and Piney Point.
What Families Say
Feedback from families indicates a mixed experience with At Your Side Home Care. Many express gratitude for the compassionate and attentive care provided, highlighting the professionalism and kindness of the staff. Positive comments often mention the agency’s ability to support families during difficult transitions and the genuine dedication of caregivers. However, some families have raised concerns about inconsistencies in service delivery, particularly regarding specific care tasks not being completed as expected.
Room for Improvement
While many families appreciate the care provided, there have been reports of issues related to service fulfillment and communication when problems arise. Some clients noted that not all caregivers met their expectations, and there were concerns about follow-through on promised resolutions. Addressing these inconsistencies could enhance the overall experience for families relying on their services.
Summary
At Your Side Home Care is a family-owned agency in Houston, Texas, dedicated to providing compassionate home care services for seniors. They offer a range of customizable care options, with an emphasis on maintaining independence and quality of life. While many families report positive experiences with the staff’s professionalism and care, there are also areas identified for improvement, particularly in service consistency and communication.
