Overview
Brookdale The Heights, located in Houston, Texas, is a community dedicated to enhancing the lives of its residents through personalized care and support. The facility offers both assisted living and memory care services, with staff available 24 hours a day to respond to emergencies and provide assistance as needed. The focus at Brookdale The Heights is on creating meaningful moments for residents, fostering a sense of belonging and well-being.
Services & Support
Brookdale The Heights provides a range of services designed to meet the diverse needs of its residents. These include assisted living, memory care, hospice, skilled nursing, and rehabilitation services. The community also emphasizes the importance of preventive care and support for health management, ensuring that residents receive the medical attention they require. Families appreciate the regular communication from staff regarding their loved ones’ care plans and the opportunity to participate in discussions about adjustments as needed.
Care Approach & Staff
The staff at Brookdale The Heights is noted for their caring and attentive approach. Many families have expressed gratitude for the support their loved ones receive, highlighting the dedication of the team to meet both medical and emotional needs. However, some reviews indicate concerns about communication and attentiveness, particularly regarding personal care tasks like bathing and medication management. Overall, the staff is described as friendly and supportive, contributing to a home-like atmosphere.
Who They Serve
Brookdale The Heights serves seniors requiring different levels of care, including those transitioning from independent living to assisted living or memory care. The facility is designed to cater to individuals at various stages of life, ensuring that all residents receive the appropriate support tailored to their needs.
Living Options & Amenities
Residents at Brookdale The Heights enjoy private rooms equipped with essential amenities such as a bathroom, bed, closet, fridge, TV, and microwave. The facility features common areas for social interaction, as well as on-site dining and coffee areas. Families have noted the cleanliness of the facility and the absence of unpleasant odors, contributing to a pleasant living environment.
Dining & Activities
The dining experience at Brookdale The Heights is generally well-received, with residents enjoying the quality of food available. The community also offers various activities to engage residents and foster social connections, enhancing their overall quality of life.
What Families Say
Feedback from families is mixed, with many expressing gratitude for the care their loved ones receive, while others have raised concerns about communication and attentiveness. Positive comments highlight the caring nature of the staff and the community’s ability to provide a supportive environment, especially during challenging times, such as natural disasters. However, some families have reported instances of inadequate personal care, which they feel needs addressing.
Room for Improvement
While many families appreciate the services provided, there are recurring concerns regarding the attentiveness of staff to residents’ personal care needs. Issues such as delayed communication and insufficient assistance with bathing and medications have been noted by several families, indicating a need for improvement in these areas.
Summary
Brookdale The Heights offers a supportive environment for seniors in Houston, Texas, with a focus on assisted living and memory care. While many families commend the caring staff and clean facilities, some have expressed concerns about communication and attentiveness to personal care. Overall, Brookdale The Heights aims to create a home-like atmosphere where residents can thrive and feel valued.
