Overview
Outreach Health Services, located in Harker Heights, Texas, offers home health care services. The company has received mixed feedback from clients and caregivers regarding their experiences and the quality of care provided.
Services & Support
Outreach Health Services provides in-home care, but reviews indicate challenges in service delivery. Some clients have reported difficulties in receiving adequate care hours for their loved ones, with one family noting that their mother, who requires significant assistance, only received three hours of care daily. This has led them to seek additional help outside of the company, resulting in higher out-of-pocket expenses.
Care Approach & Staff
The approach to care at Outreach Health Services has been described as lacking compassion and empathy by some families. Concerns were raised about the availability of staff, with reports of caregivers being overwhelmed with multiple clients, which may affect the level of attention and care provided to each individual.
What Families Say
Feedback from families has been quite varied. While some caregivers have expressed satisfaction with their experience, noting good communication and pay, others have had significant issues. One family mentioned the frustration of being unable to reach the office for assistance, often encountering voicemail or closed lines. Additionally, there were complaints about delayed payments to caregivers, which have caused stress and confusion for both employees and families relying on timely communication for care coordination.
Room for Improvement
Several reviews highlight the need for improved communication from Outreach Health Services. Families have reported difficulty in contacting the office, leading to uncertainty regarding care and billing matters. Furthermore, concerns about the timely payment of caregivers have also been noted, indicating a need for better internal processes to ensure staff are compensated promptly.
Summary
Outreach Health Services in Harker Heights, Texas, offers home health care services but faces challenges related to communication, staff availability, and client care hours. While some caregivers report a positive experience, significant concerns about the company’s approach to care and operational issues have been expressed by families.