Overview
Advanced Home Health Services, located in Georgetown, Texas, offers a range of home health care services, including physical therapy and nursing care. The agency has received mixed feedback from clients regarding their experiences, particularly focusing on the quality of care and scheduling practices.
Services & Support
The services provided by Advanced Home Health Services include physical therapy, occupational therapy, and nursing care. Some clients have praised the expertise and compassion of individual therapists, noting that they provide outstanding care tailored to each patient’s needs. However, there have been significant concerns about the reliability of service delivery, with reports of missed appointments and inadequate communication regarding scheduling.
Care Approach & Staff
Feedback about the staff at Advanced Home Health Services is varied. While some caregivers have been described as compassionate and attentive, others have been criticized for their lack of professionalism and poor communication skills. Clients reported instances where staff did not respect their requests or exhibited a rushed demeanor, leading to feelings of disrespect and frustration. A few caregivers, however, received positive remarks for their caring attitude and willingness to engage with clients effectively.
Who They Serve
Advanced Home Health Services primarily serves clients in need of physical and nursing care, including individuals with disabilities and those recovering from hospital stays. Families have expressed concern about the agency’s ability to meet the needs of their loved ones consistently, particularly when it comes to scheduling and the continuity of care.
Service Area
The agency operates in Georgetown, Texas, providing home health care services to the local community.
Scheduling & Availability
Scheduling has been a notable issue for many families using Advanced Home Health Services. Clients reported that caregivers often scheduled visits without prior confirmation, leading to confusion and dissatisfaction. Some families expressed frustration over the inability to arrange appointments at convenient times, as caregivers stated they could only confirm schedules after 5:00 PM.
What Families Say
Reviews from families indicate a significant divide in experiences with Advanced Home Health Services. While some clients appreciated the dedication and skill of certain staff members, many others reported negative interactions, including missed appointments and a lack of communication. Concerns about the overall care approach and the treatment of clients have led several families to express that they would not recommend the agency.
Room for Improvement
There are clear areas for improvement at Advanced Home Health Services, particularly regarding scheduling practices and staff communication. Clients have noted that better coordination and respect for their needs could enhance the overall experience. Additionally, addressing the inconsistency in caregiver professionalism and ensuring a compassionate approach to care would be beneficial.
Summary
In summary, Advanced Home Health Services in Georgetown, Texas, provides essential home health care services but faces challenges related to scheduling and staff professionalism. While some caregivers are highly regarded for their compassionate care, others have received criticism for their approach and communication. Families considering this agency may want to weigh these factors based on their specific needs and experiences.
