Overview
Arcy Hospice, located in Flower Mound, Texas, is a locally owned hospice agency established in 2007. The organization aims to provide compassionate care for individuals facing life-limiting illnesses in the DFW community. With a focus on enhancing the quality of life for both patients and their families, Arcy Hospice emphasizes comprehensive physical, emotional, and spiritual support.
Services & Support
Arcy Hospice offers a range of services designed to support patients and their families during challenging times. The care team includes trained hospice nurses, social workers, chaplains, home health aides, volunteers, and therapists, all working together to create a personalized plan of care. This plan addresses various aspects of comfort, including advanced symptom control and pain management, as well as coordination of community services and resources.
Care Approach & Staff
The interdisciplinary team at Arcy Hospice is dedicated to providing high-quality care tailored to the unique needs of each patient and family. However, reviews indicate mixed experiences regarding the professionalism and responsiveness of the staff. Some families reported a lack of communication and accountability, particularly from leadership, which has raised concerns about the overall care approach.
Who They Serve
Arcy Hospice serves individuals and families in the DFW area, including Flower Mound and surrounding communities. Their focus is on providing end-of-life care that respects the dignity of patients while offering support to families navigating the difficult process of losing a loved one.
What Families Say
Feedback from families is varied. Some express gratitude for the compassionate care received, noting that the team provided comfort and support during difficult times. Positive mentions include the dedication of specific staff members who went above and beyond in their roles. However, several families have voiced concerns about communication issues, lack of responsiveness, and instances of inadequate pain management, which have significantly impacted their experiences.
Room for Improvement
A recurring theme in reviews is the need for better communication and accountability from leadership. Families have reported unanswered calls and emails, leading to feelings of neglect during critical moments. Addressing these concerns could enhance the overall experience for families seeking hospice care.
Summary
In summary, Arcy Hospice offers a range of hospice services aimed at providing compassionate care in the Flower Mound area. While many families have appreciated the support and comfort provided during end-of-life care, there are notable concerns regarding communication and responsiveness from the organization’s leadership. Families considering Arcy Hospice should weigh these experiences carefully as they seek the best possible care for their loved ones.