Overview
Mountain View Health and Rehabilitation, located in El Paso, Texas, is a skilled nursing and rehabilitation facility that aims to provide quality care tailored to the unique needs of each resident. The facility offers a range of services, including physical, occupational, and speech therapy, ensuring that residents receive comprehensive support during their recovery and rehabilitation processes.
Services & Support
The facility provides a variety of services designed to meet the diverse needs of its residents. This includes skilled nursing care, rehabilitation services, and support from social workers. Families can stay connected with their loved ones through an online portal, which allows them to monitor health and wellness updates.
Care Approach & Staff
Mountain View emphasizes a caring and compassionate approach to resident care. Many reviews highlight the kindness and attentiveness of the staff, with specific praise for the nursing team and the director. However, some reviews indicate inconsistencies in care, particularly in urgent situations. The facility is committed to addressing concerns and improving service quality through feedback from residents and families.
Who They Serve
The facility caters to a range of residents, including those requiring long-term care and rehabilitation following medical events such as strokes. Families seeking a supportive environment for their loved ones can find a variety of options at Mountain View.
Levels of Care
Mountain View offers skilled nursing care and rehabilitation services, catering to individuals recovering from surgeries, strokes, or other medical conditions. The staff is trained to provide personalized care plans that address each resident’s specific needs.
Dining & Activities
Residents at Mountain View enjoy nutritious meals prepared by culinary experts, with attention to dietary needs. The facility also promotes an active lifestyle, encouraging participation in various activities to enhance the quality of life for residents.
What Families Say
Feedback from families is mixed at Mountain View. Many express gratitude for the compassionate care their loved ones receive, noting the cleanliness of the facility and the supportive staff. However, some families have raised concerns regarding the attentiveness of the staff and the overall environment. Positive experiences often highlight the effective communication from staff and the feeling of being part of a caring community.
Room for Improvement
While many reviews commend the staff’s dedication, there are notable concerns regarding the consistency of care. Some families report experiences where their loved ones did not receive adequate attention, particularly in urgent situations. These issues underscore the need for ongoing staff training and improved communication within the facility.
Summary
Mountain View Health and Rehabilitation in El Paso, Texas, offers a range of services focused on skilled nursing and rehabilitation. The facility is dedicated to providing personalized care in a supportive environment. While many families have had positive experiences, there are areas identified for improvement, particularly concerning staff attentiveness. Overall, Mountain View strives to create a caring atmosphere for residents and their families.
