Overview
TLC Home Healthcare Services Inc, located in El Paso, Texas, is dedicated to providing home health care that allows clients to manage their health from the comfort of their own homes. The agency aims to assist clients in achieving optimal health while avoiding unnecessary hospitalizations.
Services & Support
TLC Home Healthcare offers a range of services designed to support clients with acute health care needs. Their professional staff is focused on managing healthcare at home, promoting self-awareness, and helping clients learn about their health conditions and symptom management. The agency emphasizes the importance of coordinating care with community resources and caregivers to ensure comprehensive support for clients.
Care Approach & Staff
The care approach at TLC Home Healthcare is centered on respect and dignity for clients. While some reviews highlight positive experiences with certain staff members, there are concerns regarding the professionalism of the customer service team. Some families have reported unprofessional interactions, which raises questions about the overall reliability of the agency’s support.
Who They Serve
TLC Home Healthcare primarily serves adults with acute health care needs who require medical care at home. The agency aims to provide a supportive environment for clients to manage their health effectively.
Service Area
TLC Home Healthcare Services operates throughout El Paso County, Texas, ensuring that their services are accessible to a wide range of clients within the area.
What Families Say
Feedback from families is mixed. While some have praised the care provided to their loved ones, noting that nurses and staff are friendly and professional, others have expressed dissatisfaction with the customer service experience. Concerns about unprofessional behavior and lack of communication have been mentioned, particularly regarding issues related to service termination.
Room for Improvement
There are notable concerns regarding the professionalism of the customer service team at TLC Home Healthcare. Several reviews point to unhelpful interactions and a lack of resolution for client issues, which could impact the overall experience for families seeking support.
Summary
TLC Home Healthcare Services Inc in El Paso, Texas, provides home health care aimed at helping clients manage their health at home. While the agency has received positive feedback for the care provided by some staff members, there are significant concerns regarding customer service professionalism. Families considering TLC should weigh these factors carefully based on their specific needs.
