Overview
Honor Personal Home Care, located in El Paso, Texas, is a state-licensed agency that provides personal assistance care to the community. Their services aim to support clients with daily necessities, ensuring that individuals receive the care they need in a familiar environment.
Services & Support
Honor Personal Home Care offers a range of personal assistance services, including grooming, routine hair and skin care, and toileting support. Their goal is to help clients maintain their daily routines and personal hygiene, contributing to their overall well-being.
Care Approach & Staff
The agency has received mixed feedback regarding its staff and care approach. Some families have praised the customer service, noting that the office staff listens and cares about both patients and caregivers. However, there have been significant concerns raised about the reliability and professionalism of some caregivers. Reports indicate that there have been instances where caregivers did not stay the entire duration of their shifts, leaving clients unattended for extended periods.
Who They Serve
Honor Personal Home Care primarily serves elderly and disabled individuals in the El Paso area, providing necessary support to help them live independently. The agency aims to cater to the unique needs of each client, although experiences may vary.
Room for Improvement
There are notable concerns regarding the agency’s communication and adherence to health protocols. Some families reported serious incidents involving caregivers potentially exposing clients to health risks without proper notification. This has raised questions about the agency’s commitment to safety and responsibility.
Summary
In summary, Honor Personal Home Care offers essential personal assistance services to the El Paso community. While some clients appreciate the customer service and support provided, there are significant concerns about caregiver reliability and communication regarding health and safety. Families considering this agency should weigh these factors carefully.
