Overview
Guardian Angel Home Healthcare, located in El Paso, Texas, has been serving the community since 1992. The agency aims to provide quality home health care by coordinating services with various local agencies.
Services & Support
The agency offers a range of home health care services, including nursing and therapy for patients recovering from surgeries. They have a commitment to maintaining communication with other healthcare providers, which can be crucial for patients requiring ongoing care.
Care Approach & Staff
Experiences with the staff at Guardian Angel Home Healthcare have been mixed. Some families reported positive interactions, highlighting the compassion and respect shown by nurses and therapists. For instance, one family noted that the nursing director was proactive in finding solutions to their father’s care needs. However, there are significant concerns regarding professionalism, with some clients describing experiences of unprofessional behavior from staff, including a reported incident where a nurse was late and unhelpful.
Who They Serve
Guardian Angel Home Healthcare serves a variety of patients, including those recovering from surgeries such as hip and knee replacements. Families have shared experiences regarding the care of elderly relatives, indicating that the agency caters to both younger patients and seniors.
What Families Say
Feedback from families has been varied. While some praised the agency for treating patients like family and providing excellent care, others expressed dissatisfaction with specific staff interactions and the handling of care plans. Positive comments emphasized the respectful treatment of patients and effective communication with family members. In contrast, negative reviews pointed out instances of unprofessional behavior and inadequate support during critical times.
Room for Improvement
Several families expressed concerns about the professionalism of certain staff members and the handling of care decisions. Issues such as late arrivals and perceived disrespect have been noted, indicating a need for the agency to address these areas to enhance the overall patient experience.
Summary
Guardian Angel Home Healthcare provides essential home health services in El Paso, Texas. While many families appreciate the compassionate care and effective communication, there are notable concerns about the professionalism of some staff members. Prospective clients may want to consider these mixed reviews when evaluating their home health care options.
