Overview
Caring Hearts of El Paso Home Care, LLC, located in El Paso, Texas, is a licensed home health agency that provides caregiver and personal attendant services. The agency is contracted with Texas HHSC and Molina, ensuring compliance with state regulations. Their services cater to individuals needing assistance in daily living activities and companionship.
Services & Support
Caring Hearts offers a variety of services designed to support clients in their homes. These include personal assistance, companionship, and care management. Their caregivers are trained to help with activities of daily living (ADLs), which encompass tasks such as laundry, house cleaning, meal preparation, grocery shopping, and personal care. The agency emphasizes elderly care, focusing on providing compassionate support tailored to the needs of seniors.
Care Approach & Staff
The staff at Caring Hearts is often described as compassionate and professional. Families have noted the commitment of the agency to accommodate last-minute scheduling changes and provide individualized care. The Director has received particular praise for her dedication to clients, helping families navigate healthcare resources and offering guidance through medical issues.
Who They Serve
Caring Hearts primarily serves seniors and individuals who require support with daily living activities. Their focus is on providing a safe and comfortable environment for clients who may no longer be able to live independently.
What Families Say
Reviews highlight a mix of experiences with Caring Hearts. Many families express satisfaction with the quality of care provided, noting the professionalism and compassion of the caregivers. One client mentioned that the agency has been a significant support during challenging times, while another review pointed out issues with customer service, particularly regarding communication from the agency’s representatives. Despite these concerns, several families recommend Caring Hearts for their home care services.
Room for Improvement
Some feedback indicates that there may be challenges with customer service, specifically regarding communication and responsiveness from the agency’s staff. A review mentioned a negative experience with a representative who was unhelpful in providing information.
Summary
Caring Hearts of El Paso Home Care, LLC offers a range of caregiver and personal assistance services tailored to the needs of seniors in El Paso, Texas. With a focus on compassionate care and support, the agency has garnered positive feedback from many families, although some have raised concerns about customer service interactions. Overall, Caring Hearts aims to provide quality home care that meets the needs of their clients and their families.
