Overview
CARE Home Health Agency, located in El Paso, Texas, provides home health care services with a focus on supporting clients’ needs. The agency has been in operation for many years and serves a diverse clientele, including veterans through their approved programs.
Services & Support
The agency offers various home health care services, including personal assistance for clients with mobility challenges. Many families have expressed satisfaction with the reliability and attentiveness of the attendants provided by CARE Home Health Agency. The agency is noted for its responsiveness to client needs, with supervisors available to address any questions or concerns.
Care Approach & Staff
Reviews highlight the professionalism and courtesy of the staff at CARE Home Health Agency. Clients appreciate the knowledgeable team members who are described as compassionate and attentive. The agency has implemented safety measures, such as providing masks and hand sanitizer, to protect clients during the COVID-19 pandemic.
Who They Serve
CARE Home Health Agency serves a wide range of clients, including elderly individuals and veterans. Families have reported that the agency provides quality care that brings peace of mind, knowing their loved ones are well taken care of.
Room for Improvement
While many families have had positive experiences, there are some concerns regarding communication. A few reviews noted issues with responsiveness, including difficulties in reaching staff and delayed return calls. Additionally, there were mentions of dissatisfaction with how certain situations were handled, particularly regarding client retention.
Summary
Overall, CARE Home Health Agency is recognized for its professional staff and quality services in El Paso, Texas. Families value the agency’s commitment to client care and safety. However, some areas for improvement have been identified, particularly in communication and responsiveness.
