Overview
APC Homemakers Service, located in El Paso, Texas, provides in-home health care services to underserved clients across the state. Established in 1982, the agency has expanded its reach beyond its original location in Harlingen to include various cities throughout Texas. They aim to deliver cost-effective and high-quality care, focusing on the needs of senior and adult patients.
Services & Support
The agency offers a range of services designed to assist individuals in their daily activities. These include skilled nursing and therapy, personal assistance services for daily living tasks such as bathing and grooming, home management services, and client escort services. They also provide supplemental staffing for healthcare facilities and adult day care center services.
Care Approach & Staff
APC Homemakers Service employs over 2,000 skilled staff members dedicated to the well-being of their clients. While some reviews highlight the friendliness and helpfulness of the staff, others express concerns about the qualifications of the providers and their reliability in showing up for scheduled visits. There are reports of inadequate communication regarding provider availability, which has led to frustration among clients.
Who They Serve
The agency primarily serves underserved adult and senior patients, focusing on those who may require additional support in their daily lives. They cater to various needs, from personal care to skilled nursing, aiming to enhance the quality of life for their clients.
Service Area
In addition to El Paso, APC Homemakers Service operates in several other Texas cities, including Del Rio, Eagle Pass, Laredo, Rio Grande City, Pharr, Brownsville, Falfurrias, and Corpus Christi. This broad service area allows them to reach a diverse clientele across the region.
Scheduling & Availability
Some clients have reported challenges with scheduling and provider availability, noting instances of providers not showing up and a lack of timely communication from the agency. This has led to dissatisfaction among some families regarding their experiences with the service.
What Families Say
Reviews of APC Homemakers Service present a mixed picture. While some clients appreciate the timely payment and express gratitude for the friendly staff, others have shared negative experiences, highlighting issues with provider qualifications and communication. These contrasting views suggest that experiences may vary significantly among clients.
Room for Improvement
Several reviews indicate areas where the agency could enhance its services, particularly regarding staff training and communication. Clients have expressed concerns about the qualifications of some providers and the agency’s responsiveness to scheduling issues, suggesting a need for improvement in these areas.
Summary
APC Homemakers Service offers a variety of in-home health care services across Texas, focusing on underserved populations. While the agency has a strong presence and a commitment to quality care, client experiences have varied, with some expressing satisfaction and others noting significant challenges with provider reliability and communication. Families considering this service may want to weigh these factors carefully.
