Overview
Amor Personal Assistance Service, Inc., located in El Paso, Texas, offers personal assistance services to help clients with daily living tasks in their homes or family homes. The agency aims to provide tailored support to meet individual needs.
Services & Support
The agency specializes in personal assistance services, which include daily living tasks performed by home care attendants. However, some clients have expressed dissatisfaction regarding the reliability and availability of the services promised.
Care Approach & Staff
While some reviews highlight the professionalism and caring nature of the staff, others have raised concerns about the training and preparedness of the caregivers. Instances were noted where caregivers arrived without essential skills, such as cooking, which led to frustration among clients.
What Families Say
Feedback from families is mixed. Some clients have praised the agency for its attentive service and the caring attitude of the staff. One long-term client noted the professionalism in handling their needs over many years. Conversely, several reviews indicate significant issues, including unprofessional behavior, lack of communication regarding service availability, and unsatisfactory customer service experiences. There were also serious concerns raised about the agency’s handling of health protocols during the COVID-19 pandemic.
Room for Improvement
Multiple reviews reflect a need for the agency to enhance its communication and reliability. Clients have reported instances of caregivers not being fully prepared for their roles, and there are calls for better screening and training of staff. Additionally, addressing the concerns regarding health and safety practices during the pandemic would be beneficial.
Summary
Amor Personal Assistance Service, Inc. provides personal assistance services in El Paso, Texas, with a focus on daily living tasks. While some clients appreciate the caring nature of the staff and the support received, others have raised concerns about reliability, professionalism, and communication. Families considering this agency may want to weigh these mixed reviews when making their decision.
