Overview
Advanced Healthcare Home Health Services, located in El Paso, Texas, offers home health care services aimed at supporting patients in their recovery and daily living activities.
Services & Support
The agency provides a range of home health services, including occupational and physical therapy. However, feedback indicates significant issues with service delivery, particularly regarding the frequency and reliability of therapy sessions. Some families reported that therapy was scheduled to occur multiple times a week but was not consistently delivered, leading to frustration and concerns about the quality of care.
Care Approach & Staff
While some clients praised the friendly demeanor of the staff and their dedication to providing care, there were also reports of unprofessional behavior from certain therapists. Instances of therapists arriving late and failing to adhere to prescribed treatment plans have been highlighted as areas of concern. Conversely, there are positive mentions of specific staff members who are noted for their professionalism and effectiveness in therapy.
What Families Say
Reviews reflect a mixed experience with Advanced Healthcare Home Health Services. While some families appreciate the friendly nature of the staff and their commitment to care, others have expressed dissatisfaction with the reliability of the service. One review emphasized the importance of having qualified therapists who follow medical guidance closely, reflecting a critical need for adherence to professional standards in therapy practices.
Room for Improvement
There are clear themes of inconsistency in service delivery and professionalism among some staff members. Families have noted issues with therapy sessions being canceled or not occurring as scheduled, which has raised concerns about the overall reliability of the care provided.
Summary
In summary, Advanced Healthcare Home Health Services in El Paso, Texas, offers a range of home health services, but experiences reported by families suggest a need for improvement in the consistency and professionalism of care. While some staff members are praised for their friendly approach and effectiveness, others have raised concerns about service reliability and adherence to medical guidelines. Families considering this agency may want to weigh these factors carefully.
