Overview
Villas Del Sol Assisted Living, located in El Paso, Texas, is an elegant senior living community in the heart of the El Paso Lower Valley. The facility emphasizes a commitment to providing excellent care and compassion for seniors, including those facing memory loss and dementia-related disorders.
Services & Support
Villas Del Sol offers a range of services tailored to meet the needs of its residents, including assisted living and memory care. The community is designed to support seniors through hourly, daily, or long-term care options, ensuring that families can find the right level of assistance for their loved ones.
Care Approach & Staff
The staff at Villas Del Sol is dedicated to treating residents with love, dignity, and respect. The facility has been noted for its compassionate care, with team members often engaging in activities and events that promote a sense of community among residents. However, there have been concerns regarding communication, with some families expressing frustration over unreturned calls and messages.
What Families Say
Reviews of Villas Del Sol present a mixed perspective. Some families appreciate the care and attention their loved ones receive, highlighting the dedication of the outreach staff in organizing events. Conversely, there are reports of unprofessionalism, particularly regarding communication and responsiveness from management. Instances of personal belongings going missing have also raised concerns among families about the overall safety and security of residents.
Room for Improvement
Several reviews indicate areas where Villas Del Sol could enhance its services, particularly in communication. Families have reported difficulties in reaching management and receiving timely updates about their loved ones’ well-being. Additionally, addressing concerns about the security of residents’ personal belongings would be beneficial.
Summary
Villas Del Sol Assisted Living offers a compassionate environment for seniors in El Paso, Texas, with a focus on assisted living and memory care. While many families appreciate the care and community spirit, there are notable concerns regarding communication and the security of residents’ belongings that the facility may need to address to improve overall satisfaction.
