Overview
The Bartlett Skilled Nursing and Assisted Living, located in El Paso, Texas, specializes in providing Assisted Living, Skilled Nursing, and Rehabilitation services. This family-operated facility has been serving the community since 1997, prioritizing the needs and desires of residents and their families. The Bartlett aims to deliver advanced medical care in a setting that feels more like home.
Services & Support
The Bartlett offers a range of services including skilled nursing, rehabilitation, physical therapy, occupational therapy, and home health care. The facility is dedicated to maintaining a high standard of care, with a focus on both medical needs and personal comfort. Residents benefit from social worker support to navigate their care plans and discharge processes.
Care Approach & Staff
The staff at The Bartlett are noted for their professionalism, courtesy, and attentiveness. Many families express gratitude for the compassionate care their loved ones receive, with caregivers often treating residents like family. However, some reviews indicate inconsistencies in the level of empathy displayed by nursing staff, particularly in skilled nursing, where experiences can vary significantly.
Who They Serve
The Bartlett serves a diverse population, including individuals in need of assisted living, skilled nursing care, and rehabilitation services. Families appreciate the attention given to their loved ones, noting that the staff goes above and beyond to ensure comfort and well-being.
Levels of Care
With offerings in assisted living and skilled nursing, The Bartlett caters to various levels of care, allowing residents to maintain independence while receiving necessary support. The facility is equipped to manage complex medical needs, making it suitable for those requiring more intensive care.
Living Options & Amenities
Residents at The Bartlett enjoy spacious and clean rooms, with ongoing cleaning services noted as a strength of the facility. The environment is designed to be welcoming and home-like, contributing to residents’ comfort.
Dining & Activities
The dining services at The Bartlett receive mixed feedback. While some families appreciate the quality of the food, others have suggested improvements, particularly regarding the suitability of meals for the diverse health needs of residents. The facility also offers engaging activities to enhance residents’ daily experiences.
Clinical Services & Rehab
The physical and occupational therapy services at The Bartlett are highlighted as exceptional, with many families reporting significant improvements in their loved ones’ well-being. The therapists and nursing staff work collaboratively to ensure comprehensive care.
What Families Say
Families generally express high satisfaction with the care provided at The Bartlett. Many reviews commend the staff’s dedication and the overall cleanliness of the facility. However, there are concerns regarding the consistency of care, particularly in skilled nursing, where some families have reported experiences of inadequate attention and empathy from certain staff members.
Room for Improvement
While many families have praised the overall care at The Bartlett, there are noted areas for improvement, particularly in the skilled nursing department where some staff interactions have been described as lacking empathy. Additionally, feedback suggests that weekend staffing and meal options could be enhanced to better meet residents’ needs.
Summary
The Bartlett Skilled Nursing and Assisted Living in El Paso, Texas, offers a range of services designed to support residents’ medical and personal needs in a family-oriented environment. With a dedicated staff and a strong focus on rehabilitation, the facility has garnered positive feedback for its care. However, attention to certain staff interactions and weekend services could further enhance the experience for residents and their families.
