Overview
Los Abuelos, located in El Paso, Texas, is an assisted living facility that has received mixed feedback from families regarding the quality of care and communication. Concerns have been raised about the qualifications of some staff members and their ability to provide essential information about residents’ well-being.
Care Approach & Staff
The facility has faced criticism for the conduct of its staff, particularly regarding communication and responsiveness. A recent review highlighted a significant concern about a staff member’s inability to answer basic questions about a resident’s care, which led to a formal grievance being filed. Families expect that staff members should be well-informed and capable of addressing inquiries about their loved ones, and any failure in this area raises doubts about the overall care provided.
What Families Say
Feedback from families has been quite polarized. One reviewer expressed serious concerns about the professionalism of a staff member, describing an interaction as disrespectful and unprofessional. The inability to communicate effectively about a resident’s health led to a decision to withdraw a loved one from the facility. In contrast, another review praised the overall staff for their professionalism and patience, indicating that some team members are dedicated and hardworking. This disparity in experiences suggests that while some families have positive interactions, others have encountered significant issues that impact their trust in the facility.
Room for Improvement
The facility may benefit from enhancing its communication protocols and ensuring that all staff members are adequately trained and qualified to handle inquiries from families. Addressing these concerns could improve trust and confidence among families considering Los Abuelos for their loved ones.
Summary
Los Abuelos in El Paso, Texas, is an assisted living facility that has received both commendations and serious critiques from families. While some staff members have been recognized for their dedication, significant concerns regarding communication and staff qualifications have led to families questioning the quality of care. It is crucial for the facility to address these issues to build trust and ensure the well-being of its residents.
