Overview
The Hillcrest of North Dallas, located in Dallas, Texas, is a healthcare and rehabilitation center offering skilled nursing care with 120 beds. The facility is designed to provide both short-term rehabilitation and long-term care, staffed by licensed therapists, nurses, social workers, and independent physicians. Hillcrest aims to create a warm and caring environment for its residents, emphasizing the importance of personalized attention and quality service.
Services & Support
The Hillcrest of North Dallas provides a range of services including skilled nursing, rehabilitation, home health, and social worker support. The rehabilitation team focuses on physical, occupational, and speech therapy, tailoring plans to maximize each individual’s recovery. Additionally, the facility offers respite care, ensuring that families have support when needed.
Care Approach & Staff
The care approach at Hillcrest emphasizes attentive and professional staff who prioritize the well-being of residents. Many reviews highlight the friendliness and dedication of the caregivers and medical staff. However, some feedback indicates concerns regarding staff availability and response times, which may affect resident care.
Living Options & Amenities
Residents at Hillcrest enjoy spacious, private rooms equipped with televisions and phones. The facility is noted for its clean environment, although there have been mixed reviews regarding room conditions and cleanliness. The amenities also include various activities designed to engage residents and enhance their quality of life.
Dining & Activities
Dining options at Hillcrest are reported to be satisfactory, with a new Dietary Manager praised for her efforts to meet residents’ nutritional needs. The facility offers stimulating activities that cater to individual preferences, which are important for enhancing residents’ overall well-being.
What Families Say
Feedback about The Hillcrest of North Dallas is varied. While some families express satisfaction with the care and attention their loved ones receive, others report serious concerns regarding safety, cleanliness, and staff professionalism. Positive notes include the supportive environment and the engaging activities provided, but there are significant complaints regarding unresponsiveness and facility conditions.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding the cleanliness of the facility and the responsiveness of staff. Some families have reported issues with room conditions and the availability of staff to attend to residents’ needs. Addressing these concerns could enhance the overall experience for residents and their families.
Summary
The Hillcrest of North Dallas offers a range of services aimed at providing quality care for residents in a supportive environment. While many families appreciate the dedication of the staff and the engaging activities available, there are notable concerns regarding cleanliness and staff responsiveness that potential residents and their families should consider. Overall, the facility strives to meet the needs of its residents, but improvements in certain areas could enhance the experience further.
