Overview
Highlands Guest Care Center, located in Dallas, Texas, is dedicated to providing compassionate care for residents, treating them like family. The facility aims to offer high-quality physical, emotional, and psychological support through comprehensive care planning, rehabilitation, and resident-centered care. Their mission is to enrich the lives of those entrusted to their care, ensuring a comfortable and supportive environment.
Services & Support
Highlands Guest Care Center offers skilled nursing and rehabilitation services, focusing on both short-term and long-term care. The facility provides a range of activities designed to enhance the quality of life for residents, including arts and crafts.
Care Approach & Staff
The care team at Highlands Guest Care Center is described as knowledgeable and dedicated, striving to assist residents with their needs. While some reviews highlight positive interactions with staff, there are also concerns about the overall management and communication within the facility. Instances of understaffing and inadequate responses to residents’ needs have been reported, leading to a mixed perception of the care environment.
Who They Serve
The center caters to individuals requiring skilled nursing and rehabilitation services. It aims to support both short-term rehabilitation needs and long-term care for residents.
Dining & Activities
Residents have access to dining services, although reviews indicate that food quality may vary. The facility offers various activities to engage residents, with some expressing enjoyment for arts and crafts.
Room for Improvement
Several reviews point out issues related to management and staff responsiveness. Concerns about understaffing, lack of communication, and inadequate care have been noted, suggesting that improvements are needed to enhance the overall experience for residents and their families.
Summary
Highlands Guest Care Center seeks to provide a nurturing environment for its residents through skilled nursing and rehabilitation services. While the facility has a mission focused on compassionate care, feedback from families indicates a need for improvements in management and communication to ensure a consistently positive experience.
