Overview
Novel Healthcare Services, located in Dallas, Texas, provides home health and hospice care. The organization aims to support families during challenging times, particularly when transitioning loved ones from facilities to home care.
Services & Support
Novel Healthcare Services offers a range of services, including hospice care and home health support. They have been noted for their personalized care, with staff members described as compassionate and attentive. Families have expressed appreciation for the seamless onboarding process and the dedication of the caregivers in ensuring comfort for patients.
Care Approach & Staff
The staff at Novel Healthcare Services is frequently praised for their professionalism and caring attitude. Reviewers have highlighted the responsiveness of the nursing staff, who are noted for their quick replies and commitment to patient comfort. Specific team members have been recognized for their unique and personal approach, which is especially important in hospice care. However, some reviews indicate concerns about overall organization and staffing levels.
Who They Serve
Novel Healthcare Services primarily serves patients in need of hospice care and home health support. Their services are aimed at families looking for compassionate care for their loved ones during critical stages of life.
Room for Improvement
While many families have had positive experiences with Novel Healthcare Services, there are concerns regarding the professionalism of management and the organization’s responsiveness to scheduling needs. Some clients have reported feeling disrespected during interactions with management, which has impacted their overall satisfaction.
What Families Say
Feedback from families has been mixed. Many express gratitude for the care provided, particularly highlighting the dedication of the nursing staff and their ability to make patients feel comfortable. However, there are also significant concerns regarding the professionalism of the company’s management and issues with organization, which have led some families to reconsider their choice of provider.
Summary
Novel Healthcare Services in Dallas, Texas, offers home health and hospice care with a focus on compassionate support. While many families appreciate the dedication of the caregiving staff, feedback indicates that there are areas for improvement, particularly regarding management professionalism and organizational efficiency. Families considering this provider may want to weigh both the positive experiences and the concerns raised by others.
