Overview
Chosen Home Health Services Inc., located in Dallas, Texas, provides a range of skilled home healthcare services. Their offerings include skilled nursing, physical therapy, occupational therapy, speech pathology, and social worker support. The agency aims to deliver compassionate and comprehensive care to clients in their homes.
Services & Support
Chosen Home Health Services Inc. provides various healthcare services tailored to meet the needs of their clients. These services include skilled nursing, physical therapy, occupational therapy, and support from social workers. They also offer additional services such as free yoga and counseling upon request, catering to a holistic approach to health and well-being.
Care Approach & Staff
The staff at Chosen Home Health Services Inc. is frequently described as compassionate and skilled, particularly in their direct care roles. Many families have praised the aides and therapists for their professionalism and dedication to patient care. However, concerns have been raised about the administrative staff and communication, particularly regarding scheduling and accountability.
Who They Serve
The agency serves clients in the greater DFW Metroplex and surrounding counties, including Collin, Dallas, Denton, Ellis, and Tarrant, among others. They cater to a diverse range of clients, including those in assisted living facilities and private homes.
Scheduling & Availability
Some families have expressed frustration with the scheduling process at Chosen Home Health Services Inc. Reports indicate issues with timely communication regarding appointments and instances of no-shows for scheduled visits. Additionally, there have been concerns about the ability to reach supervisory staff for assistance.
Insurance & Billing
Families have noted challenges related to insurance coverage and billing processes. Some reviews indicate that there were misunderstandings regarding insurance approvals, leading to unnecessary confusion and delays in care. This has contributed to a perception of a lack of accountability within the agency.
What Families Say
Feedback from families is mixed. While some clients have reported positive experiences with the care provided by aides and therapists, others have shared significant frustrations with administrative issues and communication barriers. Several reviews highlighted a lack of responsiveness from the office staff, particularly when it comes to addressing concerns or transferring calls to supervisors.
Room for Improvement
Multiple reviews suggest that there is room for improvement in the agency’s communication and scheduling processes. Families expressed a desire for better accountability from administrative staff and more timely responses regarding care coordination.
Summary
Chosen Home Health Services Inc. offers a variety of skilled home healthcare services in Dallas, Texas. While the direct care staff receive commendations for their expertise and compassion, families have raised concerns about administrative communication and scheduling issues. Addressing these challenges may enhance the overall experience for clients and their families.
