Overview
VITAS Healthcare Inpatient Hospice Care, located in Carrollton, Texas, offers specialized hospice services for patients who require more intensive care than can be provided at home. Situated within the Carrollton Regional Medical Center, the facility aims to create a calm, home-like atmosphere where patients can receive comprehensive support from a multidisciplinary team of healthcare professionals.
Services & Support
The VITAS inpatient unit provides around-the-clock care, focusing on symptom management and the overall comfort of patients. The team includes physicians, registered nurses, social workers, chaplains, and bereavement specialists who work collaboratively to ensure that patients’ needs are met. Family members are encouraged to visit freely and can even stay overnight, enhancing the supportive environment.
Care Approach & Staff
The care approach at VITAS emphasizes compassion and individualized attention. Families have noted the empathy and support provided by the nursing staff, with many expressing gratitude for the kindness shown during difficult times. While some reviews highlight positive experiences with specific staff members, there are also concerns regarding communication and care practices that may affect patient dignity.
Who They Serve
VITAS serves patients who require hospice care beyond what can be managed at home, including those with complex medical needs. This includes individuals facing terminal illnesses, as well as those requiring memory care support.
Room for Improvement
While many families have praised the care received, there are significant concerns regarding communication, medication management, and the physical environment. Instances of miscommunication about care and issues with the quality of furnishings have been reported, suggesting a need for improvements in these areas to enhance the overall experience for patients and their families.
What Families Say
Feedback from families is mixed. Some express deep appreciation for the compassionate care provided by the staff, highlighting the supportive presence of nurses and chaplains during critical times. However, others have reported distressing experiences related to the quality of care and communication, indicating that some families felt their loved ones were not given the dignity and comfort they deserved in their final days.
Summary
VITAS Healthcare Inpatient Hospice Care in Carrollton, Texas, aims to provide compassionate and individualized care for patients in need of hospice services. With a dedicated team focused on symptom management and family support, the facility strives to create a nurturing environment. However, families have raised concerns about communication and care practices that warrant attention to ensure that all patients receive the dignity and respect they deserve during end-of-life care.
