Overview
Mesa Hills Post Acute, located in Brownsville, Texas, provides compassionate 24/7 skilled nursing care and short-term rehabilitation services within a welcoming, home-like setting. The facility is Medicare-certified and offers a range of services including post-surgical inpatient care and comprehensive clinical support tailored to each resident’s needs.
Services & Support
Mesa Hills Post Acute offers a variety of services including skilled nursing, rehabilitation, hospice, memory care, and respite care. The experienced care team consists of licensed nurses, therapists, and social services staff who create individualized care plans. Clinical support includes IV therapy, tracheostomy and ventilator support, wound and ostomy management, diabetes education, and nutritional guidance.
Care Approach & Staff
The staff at Mesa Hills Post Acute is noted for being kind, friendly, and attentive to the needs of residents. Many reviews highlight the supportive nature of the nurses, respiratory therapists, and certified nursing assistants (CNAs). However, there have been concerns regarding communication among staff and responsiveness to residents’ needs, particularly in urgent situations.
Who They Serve
Mesa Hills Post Acute serves a diverse population, including individuals requiring short-term rehabilitation after surgeries and those needing long-term skilled nursing care. The facility is equipped to support residents with various medical needs, including respiratory care and wound management.
Living Options & Amenities
The facility aims to create a home-like environment, allowing residents to bring personal items for comfort. Private rooms are available, providing the necessary privacy for healing. While the atmosphere is generally described as friendly and welcoming, some reviews have noted issues with cleanliness in certain areas.
Dining & Activities
While the kitchen staff has received praise for their attentiveness to dietary needs, some residents have expressed dissatisfaction with the food quality. Overall, the dining experience appears to vary among residents, with some appreciating the service while others have raised concerns.
What Families Say
Feedback from families is mixed. Many express gratitude for the care their loved ones receive, noting the staff’s kindness and attentiveness. However, several reviews highlight serious concerns regarding management practices and the quality of care, particularly in relation to communication and responsiveness during critical situations.
Room for Improvement
There are recurring themes of management issues and inconsistencies in the quality of care provided. Some families have reported dissatisfaction with the level of attention given to residents, particularly in urgent situations. Additionally, cleanliness and communication among staff have been noted as areas needing improvement.
Summary
Mesa Hills Post Acute offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the care provided by staff, there are notable concerns regarding management and communication that potential residents and their families should consider.
