Overview
Ebony Lake Nursing and Rehabilitation Center, located in Brownsville, Texas, is a non-profit facility dedicated to strengthening families and communities through quality care. The center focuses on providing a range of services, including post-operative care, wound care, IV therapy, and in-house rehabilitation. Their approach emphasizes continuity of care, allowing patients to work with the same therapists regularly to foster trust and rapport.
Services & Support
Ebony Lake offers a variety of services aimed at meeting the diverse needs of its residents. The facility features an in-house rehabilitation team, ensuring residents receive consistent care from familiar therapists. Additionally, the center provides memory care, social worker support, and specialized rehabilitation services, including joint replacement rehabilitation.
Care Approach & Staff
The staff at Ebony Lake is noted for their dedication and compassion. Many reviews highlight the caring nature of the nursing staff and their commitment to providing quality care. Residents and their families often express gratitude for the support received from the certified nursing assistants (CNAs) and other caregivers. However, some reviews indicate concerns about staffing levels and responsiveness, suggesting that improvements could be made in these areas.
Living Options & Amenities
Residents at Ebony Lake benefit from a well-maintained facility that is designed to be inviting and comfortable. The environment is described as family-oriented, with many families feeling reassured by the overall atmosphere. The facility also offers engaging activities, which contribute to a positive community experience for residents.
What Families Say
Feedback about Ebony Lake is mixed. Many families appreciate the compassionate care their loved ones receive, describing the staff as attentive and professional. Positive experiences include effective rehabilitation and a welcoming environment. However, some families report serious concerns regarding patient neglect and inadequate responses to emergency calls, indicating a need for improvement in certain areas of care.
Room for Improvement
While many reviews praise the staff’s dedication and the facility’s atmosphere, there are notable concerns regarding the responsiveness of the staff and the overall safety of the environment. Instances of unaddressed patient needs and poor supervision have been reported, suggesting that enhancements are necessary to ensure a consistently safe and supportive experience for all residents.
Summary
Ebony Lake Nursing and Rehabilitation Center is a facility that strives to provide quality care through a dedicated team of professionals. While many families commend the compassionate staff and the supportive environment, there are serious concerns raised about patient safety and staff responsiveness. Families considering this facility should weigh both the positive feedback and the areas needing improvement as they make their decision.
