Overview
Benbrook Nursing & Rehab, located in Benbrook, Texas, aims to provide specialized care for individuals in need of nursing services. The facility offers a variety of services tailored to meet the unique needs of residents, including hospice care, rehabilitation, and respite care. However, reviews from families indicate significant concerns regarding cleanliness, staff responsiveness, and overall resident care.
Services & Support
Benbrook Nursing & Rehab provides a range of services including secure male and female units, IV therapy, tube feeding, and social services. The facility also offers transportation to appointments and has a beauty shop on site. Despite the array of services advertised, family members have reported issues with the execution of care, particularly regarding hydration and nutrition for residents.
Care Approach & Staff
The management team at Benbrook Nursing & Rehab has received positive feedback from some visitors, who describe the nursing management as phenomenal and responsive. However, there are numerous accounts of inadequate staff presence, particularly on weekends, which has led to concerns about the care provided. Families have expressed frustration over unaddressed hygiene issues and the lack of attention to resident needs, leading to serious health concerns for some individuals.
Who They Serve
The facility serves individuals requiring skilled nursing care, including those in need of hospice services. Reviews indicate that families choose Benbrook Nursing & Rehab for their loved ones due to the variety of services offered, but many have reported distressing experiences that raise questions about the safety and well-being of residents.
Room for Improvement
Multiple reviews highlight serious concerns about cleanliness and staff responsiveness. Families have described instances of residents not receiving adequate hydration or nutrition, leading to severe health issues. Additionally, reports of theft and a lack of appropriate action by staff have contributed to a negative perception of the facility.
Summary
Benbrook Nursing & Rehab offers a range of services intended to support individuals in need of nursing care. While some families have praised the management and staff, significant concerns regarding hygiene, staff availability, and resident care have been raised. Families considering this facility should weigh the positive aspects against the serious issues highlighted in reviews.