Overview
Silverado Austin Hospice, located in Austin, Texas, operates under the philosophy that every individual deserves comfort and dignity at the end of their life journey. The facility emphasizes a blend of clinical care and compassion, aiming to improve the quality of life for both patients and their families through personalized care.
Services & Support
Silverado Austin Hospice provides a range of services including hospice and palliative care, focusing on symptom management for those with chronic illnesses. The hospice team is dedicated to addressing the unique needs of each patient, incorporating medical, social, and spiritual support to enhance their overall experience.
Care Approach & Staff
The staff at Silverado Austin Hospice is noted for their compassion and dedication. Families have praised the team for their attentiveness and ability to create a supportive environment during challenging times. The inclusion of social workers and chaplains in the care approach has been highlighted as particularly beneficial, offering emotional and spiritual support to both patients and their families.
Who They Serve
Silverado Austin Hospice serves patients and families in Austin and surrounding areas, including San Antonio, San Marcos, Round Rock, and Georgetown. The facility is committed to providing care without discrimination based on race, religion, age, gender, or disability.
What Families Say
Reviews from families reflect a mix of experiences. Many express gratitude for the compassionate care their loved ones received, with specific mention of the supportive roles played by nurses and chaplains. One family shared that the team made their father comfortable in his final days, emphasizing their attentiveness and willingness to meet his unique needs. Conversely, some families noted concerns about communication and the thoroughness of care, suggesting that while the staff was kind, there were moments where they felt rushed or that their loved ones’ needs were not fully addressed.
Room for Improvement
While many families have had positive experiences, there are mentions of communication issues and a perceived lack of thoroughness in care. Some families felt that the speed at which services were delivered overshadowed the personal touch they were hoping for during such critical moments.
Summary
Silverado Austin Hospice is dedicated to providing compassionate end-of-life care, focusing on comfort and dignity for patients. While many families appreciate the team’s support and dedication, there are areas for improvement in communication and care delivery. Overall, the facility aims to create a supportive environment for both patients and their families during difficult times.
