Overview
New Century Hospice, located in Austin, Texas, is dedicated to providing compassionate end-of-life care as part of the Gentiva family of hospice, palliative, and home health providers. The organization emphasizes surrounding patients and their families with physical, emotional, and social support during challenging times, enabling them to live with dignity and grace.
Services & Support
New Century Hospice offers a range of services tailored to the needs of patients with life-limiting illnesses. Their team provides 24-hour nursing, symptom management, and emotional support, ensuring that both patients and their families receive the care they need. The organization also offers bereavement care, spiritual support, and respite care for family caregivers, allowing them time to recharge during difficult periods.
Care Approach & Staff
The care approach at New Century Hospice focuses on compassion and teamwork. Families have noted the dedication of the staff, highlighting their willingness to go above and beyond to meet care needs. Team members, including nurses and social workers, are described as exceptional, consistently demonstrating kindness and professionalism. Many families express gratitude for the emotional support and advocacy provided by the staff during this sensitive time.
Who They Serve
New Century Hospice serves patients with life-limiting illnesses, including those with end-stage heart disease, COPD, Alzheimer’s disease, ALS, and cancer. Their services are designed for individuals with a life expectancy of six months or less, ensuring that they receive appropriate care tailored to their specific needs.
What Families Say
Families have shared overwhelmingly positive experiences with New Century Hospice. Many express deep gratitude for the compassionate care their loved ones received, noting that the staff is always responsive and available to address questions and concerns. While most reviews highlight the dedication and professionalism of the team, there are a few mentions of unsatisfactory experiences, indicating that consistency in service delivery can vary.
Room for Improvement
Some families have reported challenges with communication and responsiveness from certain staff members. Specific instances of perceived neglect have been noted, suggesting that there may be areas for improvement in ensuring all team members consistently uphold the high standards of care expected at New Century Hospice.
Summary
New Century Hospice in Austin, Texas, is committed to delivering compassionate and comprehensive care to patients facing life-limiting illnesses. With a strong focus on emotional and physical support, the organization strives to meet the diverse needs of patients and their families. While many families commend the dedication of the staff, attention to communication and consistency in care remains an area to enhance for future improvements.
