Overview
Compassus, located in Austin, Texas, provides compassionate and Medicare-certified hospice care designed to support patients and their families during serious illnesses. Their commitment is to deliver personalized care that allows families to focus on meaningful moments together.
Services & Support
Compassus offers a range of services that include practical, emotional, and spiritual support. Their hospice care is available 24/7, ensuring that patients receive continuous attention and symptom management. The team is dedicated to maintaining dignity and comfort for individuals at the end of life.
Care Approach & Staff
The staff at Compassus is frequently praised for their compassion and professionalism. Reviewers have highlighted the dedication of nurses and aides, who not only provide medical care but also build meaningful relationships with patients. This approach fosters a sense of family among the staff and those they care for, enhancing the overall experience during difficult times.
Who They Serve
Compassus serves patients across the Metro Austin area, including those in nursing facilities, hospitals, and private homes. They are committed to providing culturally appropriate support tailored to individual needs, ensuring that each patient feels respected and cared for.
Levels of Care
The hospice care provided by Compassus includes four levels of care, all aimed at promoting comfort and dignity. Their team of professionals collaborates to manage symptoms effectively while also addressing emotional and spiritual health needs.
What Families Say
Families have expressed gratitude for the compassionate care provided by Compassus. Many reviews commend the staff for their attentiveness and the personal connections they establish. For instance, one family noted how their nurse became like family, highlighting the emotional support that accompanies the medical care. However, some families have shared experiences of disorganization and communication issues, particularly during critical transitions, which could benefit from improvement.
Room for Improvement
While many families report positive experiences with the care team, there have been concerns regarding communication and organization, especially during transitions from hospital to hospice care. Some families expressed frustration with unmet expectations and a lack of follow-up after feedback was provided.
Summary
Compassus in Austin, Texas, is committed to providing compassionate hospice care that prioritizes dignity and comfort for patients and their families. With a dedicated team available around the clock, they strive to create a supportive environment during challenging times. While many families appreciate the care and connections made, there is room for improvement in communication and organizational aspects of service delivery.
