Overview
Ascension at Home together with Compassus, located in Austin, Texas, provides personalized in-home health care designed to enhance comfort, safety, and quality of life. Their approach begins with understanding the unique needs of each patient, whether recovering from a hospital stay or managing a chronic condition.
Services & Support
The organization offers a range of services, including skilled nursing visits, physical therapy, occupational therapy, and social worker support. Their team is dedicated to delivering compassionate care tailored to individual needs, allowing patients to maintain independence in the comfort of their own homes. Ascension at Home emphasizes the importance of a personalized care plan, which is informed by the patient’s specific circumstances and health goals.
Care Approach & Staff
Families have reported positive experiences with the staff at Ascension at Home. Several reviews highlight the professionalism and attentiveness of the nursing team, particularly noting the care provided by staff members. For instance, one family expressed gratitude for the thorough and informative care from a nurse who took the time to ensure their loved one felt comfortable and supported. Additionally, physical therapists have been praised for their ability to help patients regain mobility and strength.
Who They Serve
Ascension at Home serves individuals requiring in-home health care, including those recovering from surgery, managing chronic conditions, or needing assistance with daily activities. Their services are designed to cater to a wide range of needs, ensuring that patients receive the appropriate level of support.
What Families Say
Feedback from families has been mixed, with many expressing appreciation for the dedicated care provided by certain staff members. Positive reviews frequently mention the compassionate approach of nurses and therapists, who are described as attentive and knowledgeable. However, some families have raised concerns about communication issues within the intake department, citing difficulties in reaching staff for follow-ups and coordination of care.
Room for Improvement
Several reviews indicate that communication could be improved, particularly regarding responsiveness from the intake department. Families have noted challenges in receiving timely updates and support, which can be crucial during sensitive times.
Summary
Ascension at Home together with Compassus offers a comprehensive range of in-home health care services in Austin, Texas. While many families appreciate the quality of care and professionalism of the staff, there are areas for improvement, particularly in communication. Overall, the organization aims to provide compassionate and personalized support to enhance the quality of life for their patients.
