Overview
Brookdale Westlake Hills, located in Austin, Texas, is a continuing care retirement community (CCRC) offering a range of living options, including independent living, assisted living, and skilled nursing. The facility aims to provide a supportive environment where residents can maintain their independence while having access to care as needed. Staff members are available 24/7 to respond to emergencies and assist residents throughout their stay.
Services & Support
Brookdale Westlake Hills provides a variety of services tailored to meet the needs of its residents. These include assistance with daily activities, physical therapy, and rehabilitation services. The facility also offers social worker support to help families navigate care processes and ensure that residents receive the attention they require.
Care Approach & Staff
The care approach at Brookdale Westlake Hills emphasizes a continuum of care, allowing residents to transition smoothly between different levels of support as their needs change. However, reviews indicate significant concerns regarding staff attentiveness and professionalism. Many families have reported experiences of neglect, with instances of residents not receiving timely assistance, particularly in emergency situations. While some staff members have been praised for their kindness and support, others have been described as dismissive and unprofessional.
Who They Serve
Brookdale Westlake Hills serves seniors at various stages of life, providing options for those seeking independent living, assisted living, or skilled nursing care. The facility is designed to accommodate a range of needs, from rehabilitation after hospitalization to long-term care.
Levels of Care
The facility offers multiple levels of care, including independent living, assisted living, and skilled nursing. This structure allows residents to receive the appropriate level of support based on their individual health needs, which can change over time.
Dining & Activities
Residents at Brookdale Westlake Hills have access to a variety of dining options, with meals prepared to cater to different dietary needs. Additionally, the community organizes various activities aimed at promoting social interaction and engagement among residents.
Room for Improvement
Numerous reviews highlight significant issues with nursing care, including reports of neglect and inadequate response times to residents’ needs. Families have expressed frustration over the lack of communication from staff and the dismissive attitudes encountered when seeking updates about their loved ones. These recurring themes indicate a critical need for improvement in the quality of care and staff professionalism.
Summary
While Brookdale Westlake Hills offers a range of services and living options for seniors, the facility has faced serious criticism regarding the quality of care provided. Families have reported experiences of neglect and poor communication from staff, raising concerns about the well-being of residents. Families considering this facility should weigh these factors carefully when making decisions about care for their loved ones.
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