Overview
Caprock Home Health Services, located in Amarillo, Texas, is the largest family-owned home health agency in Texas, celebrating 40 years in business in 2023. With a commitment to keeping clients safe, comfortable, and independent in their homes, Caprock offers a range of licensed and certified services, including nursing, physical therapy, occupational therapy, and personal attendant services. The agency also provides Remote Patient Monitoring to enhance interaction with clients, especially in rural areas.
Services & Support
Caprock Home Health Services provides a comprehensive array of in-home care options. These include nursing services, various types of therapy (physical, occupational, and speech), and personal attendant services. The agency’s mission emphasizes enabling clients to maintain their independence and comfort at home.
Care Approach & Staff
The care approach at Caprock is centered on compassion and commitment. Many clients have expressed appreciation for the dedication shown by their nurses and therapists, noting that these professionals often go above and beyond to ensure that their needs are met. Reviews highlight the positive relationships formed between clients and staff, with some clients feeling like they are treated as family.
Who They Serve
Caprock Home Health Services caters to a diverse clientele, including elderly individuals and those with disabilities. The agency aims to provide the necessary support to help clients remain in their homes rather than transitioning to nursing facilities. Social workers also utilize Caprock’s services for their clients, indicating a level of trust in the quality of care provided.
Service Area
In addition to Amarillo, Caprock Home Health Services operates across multiple locations in Texas, including Abilene, El Paso, Lamesa, Lubbock, Odessa, Plainview, Plano, San Angelo, San Antonio, Uvalde, and Wichita Falls.
Scheduling & Availability
Some clients have raised concerns regarding the punctuality of care attendants, noting instances of staff arriving late for scheduled visits. This has led to frustration among families who feel their schedules are disrupted due to these delays.
What Families Say
Feedback from families is mixed. Many clients praise the quality of care and the compassion exhibited by staff members, with some stating that they cannot imagine using any other service. However, there are also reports of issues with staff attendance and communication from the office, leading to dissatisfaction among certain clients.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding staff punctuality and communication from the office. Some families have expressed frustration over the lack of timely updates when caregivers are unavailable, which can impact the care experience.
Summary
Caprock Home Health Services in Amarillo, Texas, offers a wide range of home health care services aimed at supporting clients in their homes. While many families commend the compassionate care provided by staff, there are notable concerns regarding staff punctuality and communication. Overall, Caprock is recognized for its commitment to quality care, although improvements in certain operational aspects could enhance the client experience.
