Overview
Big Country Healthcare Services, located in Abilene, Texas, is a Medicare Certified home health care agency that has been serving the community since 2006. The agency offers a variety of services aimed at providing compassionate care to individuals recovering from surgery or managing chronic conditions. Their focus is on delivering exceptional care to patients while also supporting families through education and guidance.
Services & Support
Big Country Healthcare Services provides a comprehensive range of home health care services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide support. They cater to patients of and medical conditions, ensuring that each individual receives tailored care based on their specific needs. It is important to note that their services do not include cooking or cleaning.
Care Approach & Staff
The staff at Big Country Healthcare Services is frequently described as attentive, considerate, and knowledgeable. They are committed to providing high-quality care, particularly for patients recovering from surgeries. Many reviewers have highlighted the careful and compassionate nature of the staff, especially during procedures that require skill and sensitivity, such as wound care following surgery. The agency emphasizes a patient-first approach, ensuring that care is available at all times.
Who They Serve
Big Country Healthcare Services serves a diverse clientele, including individuals recovering from surgeries, such as foot surgeries, as well as those with chronic health conditions. Their services are designed to support not only the patients but also their families, providing the necessary education and resources to ensure proper care at home.
What Families Say
Reviews for Big Country Healthcare Services are mixed. Many families praise the staff for their professionalism, kindness, and the quality of care provided. Positive experiences often center around the attentiveness and compassion shown by caregivers during recovery. However, some families have expressed frustration regarding communication and service consistency, particularly concerning scheduled visits following surgeries. These experiences highlight the importance of reliable service and timely communication in home health care.
Room for Improvement
While many families have had positive experiences with the care provided, there are concerns regarding the consistency of service delivery. Some families reported difficulties in reaching the agency by phone and issues with the frequency of scheduled visits. Addressing these concerns could enhance the overall patient experience.
Summary
Big Country Healthcare Services is a well-established home health care provider in Abilene, Texas, offering a range of services aimed at supporting patients and their families. While many reviews commend the compassionate and skilled staff, there are areas for improvement in communication and service consistency. Families looking for home health care may find value in the agency’s commitment to patient-centered care and support.
