Overview
Whites Creek Wellness & Rehabilitation Center, located in Whites Creek, Tennessee, is a skilled nursing facility that offers both short-term rehabilitation and long-term care services. The center aims to provide personal, respectful, and heartfelt care to its residents while continually striving for improvement in the quality of services offered.
Services & Support
The facility provides a range of services including skilled nursing care, rehabilitation, and respite care. They emphasize patient-centered care programs, focusing on the physical, emotional, and social well-being of their residents. However, feedback from families indicates significant concerns regarding the quality of care and support provided.
Care Approach & Staff
Whites Creek Wellness & Rehabilitation Center has received mixed reviews about its staff. While some families have reported positive experiences with certain nurses and aides who are described as kind and attentive, others have raised serious concerns about the overall treatment of residents. Reports of neglect, unresponsiveness to call lights, and inadequate assistance with daily activities have been highlighted by families.
Dining & Activities
Concerns have been expressed regarding the dining experience at the facility. Families have noted that the food is often unsatisfactory, with reports of small portions and limited options. The dining area has been described as loud and not conducive to a pleasant mealtime experience, which detracts from the overall atmosphere of care.
What Families Say
Feedback from families reflects a wide range of experiences. Some families have expressed satisfaction with the care their loved ones received, appreciating the kindness of certain staff members. Conversely, numerous reviews indicate distress regarding the treatment of residents, with reports of unprofessional behavior from staff and a lack of timely communication from the front desk. Concerns have also been raised about the responsiveness of staff to residents’ needs, particularly in critical situations.
Room for Improvement
There are several areas where families feel the facility could improve. These include better communication from the front desk, timely medication administration, and more attentive care for residents. Additionally, enhancing the dining experience and ensuring that all staff members uphold a standard of respect and professionalism are crucial for improving overall resident satisfaction.
Summary
Whites Creek Wellness & Rehabilitation Center offers skilled nursing and rehabilitation services in Whites Creek, Tennessee. While there are positive reports regarding some staff members and aspects of care, significant concerns about neglect, inadequate communication, and dining quality have been raised by families. Addressing these issues is essential for enhancing the quality of care and trust in the facility.