Morning Pointe Senior Living Corporate Office & Morning Pointe Foundation Ooltewah, TN

Overview

Morning Pointe Senior Living Corporate Office & Morning Pointe Foundation, located in Ooltewah, Tennessee, is a community that aims to provide vibrant living for seniors through assisted living and memory care services. The facility is designed to create a comfortable, home-like environment where residents can thrive and receive the support they need.

Services & Support

Morning Pointe offers a range of services tailored to enhance the quality of life for its residents. This includes assisted living and specialized memory care, ensuring that individuals receive the necessary support in areas that may be challenging for them. The community emphasizes the importance of maintaining an active and purposeful lifestyle, with a dedicated team of medical partners and associates available to assist residents.

Care Approach & Staff

While the facility is noted for its pleasant environment, there have been concerns regarding staffing levels and training. Reviews indicate that the community may be understaffed, which can impact the quality of care provided. Some family members have expressed disappointment with the responsiveness of management and the overall care experience. However, there are staff members who have been recognized for their dedication and support, contributing positively to the experience of residents.

Dining & Activities

The dining experience at Morning Pointe has received mixed feedback. Some reviews mention that the food quality does not meet expectations, with comments indicating it is not farm-to-table and described as mediocre. The community strives to offer enriching activities to engage residents, although specific details about the activities available were not highlighted in the reviews.

What Families Say

Feedback from families has been varied, with some expressing serious concerns about the level of care and communication from management. One reviewer noted a lack of adequate apology or acknowledgment of issues when raised with the acting director. Despite these challenges, there are mentions of helpful staff members who have made a positive impact, demonstrating that while there are areas needing improvement, there are also dedicated individuals working to support residents.

Room for Improvement

There are significant concerns regarding staffing and training, as multiple reviews point to a need for better preparation and support for both residents and staff. Additionally, communication from management has been highlighted as an area that could benefit from enhancement, particularly in addressing family concerns and providing clearer billing information.

Summary

In summary, Morning Pointe Senior Living Corporate Office & Morning Pointe Foundation in Ooltewah, Tennessee, offers assisted living and memory care services in a community-focused environment. While the facility has the potential to provide a rewarding senior living experience, feedback indicates that improvements in staffing, training, and communication are necessary to meet the expectations of families and ensure quality care for residents.