Overview
Diversicare of Oak Ridge, located in Oak Ridge, Tennessee, aims to enhance the quality of life for each patient and resident. The facility focuses on restoring abilities by teaching new skills and enhancing functional capabilities, all while honoring the individuality and stories of those in their care.
Services & Support
The center offers a comprehensive range of services including short-term rehabilitation, complex medical care, and long-term care. The staff is described as highly trained and dedicated, working to provide high-quality healthcare tailored to individual needs.
Care Approach & Staff
Reviews highlight a mix of experiences with the staff. While some families appreciate the compassion and dedication of certain caregivers, others have raised concerns about understaffing and delayed responses to call buttons. The nursing and therapy teams have been noted for their positive attitudes and competence, although there are reports of inconsistent care quality.
Who They Serve
Diversicare of Oak Ridge serves a diverse population, including those needing rehabilitation after surgery, complex medical care, and long-term support. Families have expressed a range of experiences, with some feeling secure in the care provided, while others have reported significant concerns regarding patient safety and dignity.
Levels of Care
The facility provides various levels of care, including skilled nursing and rehabilitation services. These services are designed to meet both short-term and long-term medical needs, accommodating patients with complex conditions.
Dining & Activities
There are mixed reviews regarding the dining experience. Some residents have reported that food is often served cold and lacks variety, which has been a point of dissatisfaction among families.
What Families Say
Feedback from families is highly varied. Many commend the positive atmosphere and caring staff, noting that certain staff members go above and beyond to meet patient needs. However, there are serious concerns raised about patient neglect, communication issues, and overall care quality, particularly during critical medical situations.
Room for Improvement
Several reviews indicate that the facility may be understaffed, leading to delays in care and response times. Families have expressed a need for better communication and more attentive care, especially for patients with complex medical needs.
Summary
Diversicare of Oak Ridge provides a range of healthcare services aimed at enhancing the quality of life for residents. While many families appreciate the staff’s dedication and the facility’s supportive environment, there are significant concerns regarding care consistency and responsiveness. Families considering this facility should weigh the positive aspects against the reported challenges to make an informed decision.