Overview
Heartland, located in Nashville, Tennessee, is a post-acute 24-hour healthcare center that provides skilled nursing and rehabilitation services for both short-term and long-term patients. The facility is situated in the Stones River Valley area of Donelson and is designed to support individuals recovering from various medical conditions, including strokes, joint replacement surgeries, and serious illnesses.
Services & Support
Heartland offers a comprehensive range of services, including skilled nursing, rehabilitation, hospice care, assisted living, independent living, and respite care. The facility is equipped to deliver personalized care tailored to each patient’s unique health needs. The dedicated team is available 24/7, ensuring that residents receive continuous support and attention.
Care Approach & Staff
The staff at Heartland is noted for their compassion and professionalism, contributing to a warm and welcoming atmosphere. Many reviews highlight the quality of care provided, with families appreciating the kindness shown by nursing staff and the administrative team. However, some reviews indicate concerns about the consistency of care, especially during weekends when agency staff may be present.
Living Options & Amenities
Heartland features an 86-bed capacity, offering a comfortable environment for residents. The facility is designed to promote recovery and independence, with clean and well-maintained rooms. The dining experience is described as home-cooked style, which many residents and families appreciate.
What Families Say
Feedback from families is mixed. While many express gratitude for the care their loved ones receive, highlighting the staff’s dedication and the facility’s cleanliness, others have raised serious concerns about conditions in certain areas, such as unpleasant odors in some rooms. Positive comments often focus on the supportive environment and the strong relationships formed between staff and residents. Conversely, some families have reported distressing experiences, including delayed responses to care needs and issues with room conditions.
Room for Improvement
Several reviews indicate areas for improvement, particularly regarding the management of room conditions and staff availability during weekends. Some families have expressed dissatisfaction with the responsiveness of staff and the overall cleanliness of certain areas, suggesting that these issues need to be addressed to enhance the resident experience.
Summary
Heartland in Nashville, Tennessee, offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care and positive interactions with staff, there are notable concerns regarding the consistency of care and room conditions. Families considering Heartland should weigh both positive experiences and areas needing improvement to make an informed decision.
