Overview
Simply Elite in Home Care, located in Lebanon, Tennessee, offers a variety of in-home care services aimed at assisting senior citizens and others in need. They emphasize maintaining privacy and dignity while providing care, which includes personal hygiene assistance, transportation, meal preparation, and companionship. The company aims to create genuine connections to enhance the quality of life for their clients.
Services & Support
Simply Elite provides a range of services tailored to meet the needs of their clients. These services include personal care, medication reminders, transportation to appointments, and assistance with daily activities such as meal preparation and housekeeping. They also offer geriatric care, including support for individuals with dementia.
Care Approach & Staff
The company claims to have caregivers who understand the unique needs of senior citizens. However, reviews indicate a mix of experiences with the staff. Some clients reported that caregivers lack training and professionalism, which raises concerns about the quality of care provided. There are also mentions of issues regarding staff turnover and communication problems, which can affect the continuity of care.
Who They Serve
Simply Elite primarily serves senior citizens and individuals requiring assistance with daily living activities. They cater to various needs, including post-surgical recovery and support for families with new mothers.
Service Area
The company operates in Lebanon, Tennessee, and provides services to clients in this region.
Scheduling & Availability
Several reviews highlight issues with scheduling and the timely arrival of caregivers. Families have reported instances of caregivers not showing up as scheduled, which can leave clients without necessary support. Communication about scheduling changes appears to be a significant concern, with many clients expressing frustration over the lack of updates from the company.
Insurance & Billing
While Simply Elite accepts long-term care insurance, there are numerous complaints regarding billing practices. Some employees and clients have noted issues with timely payment for services rendered, with reports of pay cuts and delayed payments. This has led to significant dissatisfaction among both caregivers and clients.
What Families Say
Reviews reflect a wide range of experiences with Simply Elite. While some families appreciated the care provided, many others expressed strong dissatisfaction, citing unprofessional behavior, poor communication, and concerns over caregiver training. Several reviews recommend caution when considering the company for home care services due to these recurring issues.
Room for Improvement
Feedback indicates a need for improvement in several areas, particularly regarding staff training, communication with clients, and timely scheduling of caregivers. Additionally, addressing the billing and payment issues would likely enhance the overall experience for both clients and employees.
Summary
Simply Elite in Home Care offers a variety of services aimed at supporting senior citizens and others in need of assistance. While some clients report positive experiences, many reviews highlight significant concerns regarding staffing, communication, and billing practices. Families considering this service may want to weigh these factors carefully against their specific needs.
