Overview
Silver Angels of Tennessee – Sevier, LLC, located in Kodak, Tennessee, is a licensed non-medical home care agency that aims to support individuals in remaining independent within their own homes. With a presence across eight locations in Tennessee and Kentucky, the agency serves a variety of counties, including Sevier, Blount, Jefferson, and Cocke.
Services & Support
The agency offers a range of services designed to assist clients with daily living activities. These include in-home personal care, light housekeeping, meal preparation, and companion care. Additionally, they provide personal emergency response systems, medication reminders, and services specifically for veterans. Home-delivered meals are also available in Tennessee, catering to the nutritional needs of clients.
Care Approach & Staff
While some families have reported positive interactions with the staff, noting their kindness, there are significant concerns regarding the training and reliability of the caregivers. Reviews indicate that staff may lack the necessary skills to effectively assist clients, particularly those with specific needs such as dementia. Instances of caregivers not showing up on time or failing to provide requested services have been highlighted, raising questions about the overall quality of care.
Who They Serve
Silver Angels primarily serves individuals who require assistance with daily activities to maintain their independence at home. This includes seniors and disabled individuals who may need personal care, companionship, or help with household tasks.
Service Area
The agency operates in several counties within Tennessee, specifically serving Sevier, Blount, Jefferson, Cocke, and surrounding areas. Cities included in their service area are Sevierville, Seymour, Pigeon Forge, Gatlinburg, Maryville, Alcoa, Louisville, Jefferson City, Dandridge, and Newport.
What Families Say
Feedback from families has been mixed, with some expressing dissatisfaction regarding the care provided. Concerns have been raised about the reliability of caregivers and their ability to communicate effectively. Specific reviews mention instances of caregivers lacking basic skills and not following through on requests for assistance.
Room for Improvement
Multiple reviews indicate a need for improvement in staff training and consistency. Families have noted that caregivers often seem unprepared to handle the specific needs of clients, leading to frustration among those relying on the agency for support.
Summary
Silver Angels of Tennessee – Sevier, LLC offers a variety of home care services aimed at helping individuals maintain their independence. However, feedback suggests that there are significant issues with staff training and reliability, which families should consider when evaluating their options for home care.