Overview
NHC HealthCare, located in Knoxville, Tennessee, offers a range of services including skilled nursing, rehabilitation, assisted living, and memory care. The facility features a spacious campus with various amenities aimed at enhancing the quality of life for its residents.
Services & Support
NHC HealthCare provides a variety of services designed to meet the needs of its residents. These include skilled nursing care, rehabilitation services, assisted living, memory care, and hospice care. The facility aims to support residents with both short-term rehabilitation needs and long-term care.
Care Approach & Staff
The staff at NHC HealthCare has received mixed feedback from families. While some reviews highlight the caring and professional nature of the nursing and therapy staff, others report significant issues related to staffing shortages and training. Concerns have been raised about inadequate responses to patient needs and the overall attentiveness of the staff.
Who They Serve
NHC HealthCare serves a diverse population, including individuals requiring post-acute care, rehabilitation after surgeries such as hip replacements, and those needing assistance with daily living activities. The facility caters to both short-term and long-term residents, including those in memory care.
Levels of Care
The facility offers multiple levels of care, including skilled nursing, rehabilitation, assisted living, and memory care. This continuum of care allows residents to receive appropriate support based on their individual needs.
Living Options & Amenities
NHC HealthCare features a 100-bed post-acute health care center, an 84-apartment assisted living center, and a 60-bed memory care center. The campus includes walking trails, courtyards, and recreational amenities designed to promote an active lifestyle.
Dining & Activities
Dining experiences at NHC HealthCare have received criticism, with reports of food quality being subpar and not meeting residents’ expectations. While there are activities planned for residents, some families noted that the overall experience could be improved.
What Families Say
Reviews from families reflect a wide range of experiences. Some express gratitude for the compassionate care their loved ones received, particularly from nursing and therapy staff. However, numerous reviews highlight serious concerns regarding understaffing, inadequate care, and cleanliness issues within the facility.
Room for Improvement
Families have noted several areas for improvement at NHC HealthCare, including the need for more attentive staffing, better food quality, and improved cleanliness. Reports of long wait times for assistance and mismanagement of medications have also been concerning for families.
Summary
NHC HealthCare in Knoxville, Tennessee, offers a broad spectrum of care options for residents, but experiences vary widely. While some families appreciate the compassion shown by staff, others express significant concerns regarding staffing levels and food quality. Families considering NHC HealthCare should weigh these factors carefully.
