Overview
Senior Solutions Home Care, located in Knoxville, Tennessee, is a trusted home care agency that provides a variety of services tailored to the needs of seniors. With over ten years of experience, the agency specializes in areas such as Senior Home Care, Companion Care, Personal Care, and Veterans Care, among others. Their mission is to assist seniors in maintaining their independence in the comfort of their homes.
Services & Support
Senior Solutions Home Care offers a range of services designed to support seniors in their daily activities. These include in-home assistance with personal care, companionship, transportation, and care management. The agency also provides technology assistance and nutritional advice, helping seniors transition through various stages of care as needed.
Care Approach & Staff
The agency emphasizes a caring and supportive environment for both clients and employees. Many staff members report a strong sense of teamwork and a family-like atmosphere. Caregivers are described as compassionate, and there is a focus on understanding the unique needs of each client. However, some reviews indicate that there can be challenges with scheduling and communication from the office staff.
Who They Serve
Senior Solutions Home Care primarily serves seniors who require assistance with daily living activities. The agency is dedicated to helping elderly individuals remain in their homes, providing the necessary support to enhance their quality of life.
Service Area
The agency serves Knoxville and its surrounding areas, including neighborhoods such as Old City, Fort Sanders, Old Sevier, Edgewood, North Knoxville, and Sequoyah Hills, as well as Knox County.
What Families Say
Feedback from families and employees is mixed. While some caregivers are praised for their kindness and dedication, there are concerns regarding the management of schedules and communication. Families have noted issues with staff availability and the handling of shifts, leading to frustration in care continuity. On the other hand, many employees express satisfaction with the supportive work environment and flexible scheduling.
Room for Improvement
Several reviews highlight areas for improvement, particularly regarding communication and scheduling. Some families have experienced difficulties with staff not showing up as scheduled and inconsistent information from the office. Addressing these concerns could enhance the overall experience for both clients and caregivers.
Summary
Senior Solutions Home Care offers essential services for seniors in Knoxville, Tennessee, with a focus on personalized care and support. While many caregivers are appreciated for their compassionate approach, challenges in scheduling and communication have been noted by both families and staff. Overall, the agency has the potential to provide valuable support to seniors and their families, but improvements in operational aspects may enhance their service quality.
